ID.me · 2 weeks ago
Fraud Operations Manager
McLean, Virginia
Full-time
Onsite
Senior Level
$101K/yr - $150K/yr
5+ years expID.me is a next-generation digital identity wallet that simplifies how individuals securely prove their identity online. The Fraud Operations Manager will lead the development and execution of fraud processes, improve operations within the fraud team, and drive cross-functional collaboration to enhance fraud prevention efforts.
Cloud Data ServicesCyber SecurityFraud DetectionIdentity ManagementPrivacySoftware
Responsibilities
Build and lead a high-performing fraud operations team focused on continuous improvement and cross-functional collaboration
Lead the improvement of day-to-day operations processes for the Fraud team to help team members meet deadlines and ensure that projects/tasks are being completed on schedule
Identify and implement process improvements, tooling enhancements, and automation opportunities to increase speed and accuracy
Establish and track performance metrics related to fraud detection and prevention performance
Oversee the design and delivery of reports and visualizations that analyze business functions, key operations, and performance metrics in line with the fraud reporting and analytics strategy
Support agent training, QA, and continuous improvement initiatives to maintain operational excellence
Stay ahead of emerging fraud patterns and collaborate with intelligence teams
Manage internal teams and external vendor relationships to ensure effective case coverage and execution
Qualification
Required
5+ years of experience in fraud operations, risk management, or fraud analytics, with 3+ years in a leadership role
Proven experience in operations, process improvement, and/or project management
Strong cross-functional collaboration skills, especially with Data, Product, Engineering, and Security partners
Deep understanding of fraud detection concepts, case management tools, and operational workflows
Ability to develop and implement scalable processes in a fast-paced, high-growth environment
Excellent problem-solving, communication, and leadership skills
Proficiency in tools like SQL, JIRA, or data labeling platforms
Preferred
Experience with digital identity, public sector fraud prevention, or benefits fraud schemes is a plus
Benefits
Comprehensive medical
Dental
Vision
Health savings account
Flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts)
Basic and voluntary life and AD&D insurance
401(k) with company match
Parental leave
Ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays
Short and long-term disability insurance
Accident and critical illness insurance
Referral bonus policy
Employee assistance program
Pet insurance
Travel assistant program
Wellbeing and childcare discounts
Benefit advocates
Learning and development benefit
Company
ID.me
ID.me is a digital identity wallet that allows users to securely prove their identity online.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$814.25MKey Investors
Ribbit CapitalAres ManagementViking Global Investors
2025-09-03Series E· $65M
2025-01-30Debt Financing· $275M
2024-11-25Secondary Market· $67M
Leadership Team
Blake Hall
Co-Founder and CEO
Samantha Greenberg
Chief Financial Officer
Recent News
BiometricUpdate.com
2026-01-07
BiometricUpdate.com
2025-12-18
Company data provided by crunchbase