InHealth Systems & Services ยท 3 weeks ago
Maternity Products Customer Service and Inside Sales Specialist
Richmond, VA
Full-time
Onsite
New Grad, Entry Level
$17/hr - $19/hrInHealth Systems & Services is a growing durable medical equipment company, and they are seeking a Maternity Products Customer Service Specialist. The role involves assisting new moms and moms-to-be in accessing breast pumps and maternity products through their health insurance benefits, while managing relationships with medical professionals and handling customer inquiries.
ConsultingHealth CareHospitalMedical
Responsibilities
Manage and develop strong relationships with referral sources (OBGYN Offices, Birthing Hospitals, and Pediatric Offices). The relationship with our referral sources is the foundation of our business
Provide quality customer service by answering calls from patients and physician practices
Actively reach out to patients and referrals to assist in the sales process
Manage and process orders through our CRM (Salesforce)
Request Pre-authorizations when needed and follow protocols for missing clinic and patient information
Handle hard copies of purchase agreements submitted by local sales reps
Submit complete orders to the billing team
Call, text, and email customers to assist and educate them on the breast pump and other maternity products
Qualification
Required
Excellent verbal communication skills
Self-starter
Strong problem-solving skills, including the ability to manage crises calmly and professionally
Ability to concentrate on tasks, meet deadlines, and demonstrate organizational and time management skills
Ability to follow instructions and work independently
Maintain confidentiality of patient, financial, and company information
Proficient with Microsoft Office
Benefits
Major Medical and Dental Insurance
401K
ESOP Shares - we are an employee-owned company
Company
InHealth Systems & Services
InHealth Systems and Services is expanding into new markets.
Founded in 1973
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase