Kentucky Farm Bureau Insurance · 1 day ago
Help Desk Technician I
Louisville, KY
Full-time
Onsite
Entry Level
2+ years expKentucky Farm Bureau Insurance is seeking a Help Desk Technician I to provide centralized reporting and problem resolution for users of Information Technology. The role involves technical support, problem logging, and communication with users and vendors to ensure effective resolution of issues.
Financial ServicesInsuranceReal Estate
Responsibilities
Provide a central telephone, communication, reporting, and problem resolution facility for all system users
Log all problems reported to the Help Desk via the problem tracking system
Provide technical support to resolve user problems through problem determination and analysis
Refer user problems to the proper areas for further investigation or resolution as required
Communicate with all KFB users, technical staff, and vendors to ensure successful operation and resolution of problems
Resolve any hardware, communication, or application issues with the appropriate vendors
Maintain current knowledge of KFB network, security, hardware, and software (operating system, web applications, vendor software, etc.)
Configure, install, and maintain computer operating systems and related software
Provide computer hardware installation assistance
Compose installation and procedural documentation for Client Technologies team to ensure appropriate support practices for new hardware and software
Provide Help Desk coverage other than normal company working hours as required
Exceptional customer service to users of IT technologies by understanding and anticipating customer needs
Demonstrate a positive supportive attitude of company and departmental goals
Exhibit high accountability for corporate guidelines regarding use of technology and security standards
Regular, predictable attendance as employee has to physically be in the office
Fulfill administrative reporting requirements
Maintain a current knowledge of technical computer subjects deemed necessary to fulfill the essential requirements of the job
Assist with Model Office testing as needed
Attend training seminars and classes
Qualification
Required
Minimum two years formal college education
General business skills and emphasis on attention to detail and problem resolution
Exceptional customer service and communication skills
Ability to maintain composure under adverse situations
Ability to make timely and sound decisions under minimal supervision
Excellent work attendance record
Valid driver's license and good driving record
Preferred
Bachelor's Degree preferred
Two years' full-time general business experience involving use of computer equipment and automated systems preferred
Company
Kentucky Farm Bureau Insurance
Kentucky Farm Bureau Insurance is an property and casualty insurer.
501-1000 employees
H1B Sponsorship
Kentucky Farm Bureau Insurance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (10)
2023 (6)
2022 (4)
2021 (9)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
John Sparrow
CEO and Executive Vice President
Recent News
Lane Report | Kentucky Business & Economic News
2025-07-28
Company data provided by crunchbase