Perennial Resources International · 1 week ago
Sr IT Support Engineer
New York, NY
Full-time
Hybrid
Senior Level, Lead/Staff
$110K/yr - $130K/yr
8+ years expPerennial Resources International is seeking a Senior IT Support Engineer to provide both basic and advanced technical support for end users' devices and applications. The role focuses on troubleshooting issues, managing IT infrastructure, and ensuring efficient operations through user training and documentation.
ConsultingInformation Technology
No H1B
Hiring Manager
Fred George
Responsibilities
Provide onsite and remote assistance for technical requests, diagnose, troubleshoot and resolve issues, communicate progress, follow up and ensure completion of support tickets
Monitor and track support requests in the helpdesk ticketing system, and document issues and their resolution
Train users on use of supported hardware, software and services within department and organizational guidelines and standards
Provide after-hours/on-call support as needed
Provide more in-depth troubleshooting for complex issues and administration for advanced technical requests that cannot be resolved through first-level or second-level support
Set up, test, deploy and maintain computer laptops, desktops, printers, mobile devices, office phones and conference room audio/video equipment
Hands on experience with:
Data center IT infrastructure components and systems
LAN and WLAN networking hardware, and
Security appliances and hardware
Administer Microsoft Windows Server OS and Server based applications
Administer corporate based server side applications, SAAS / cloud administrator portals, network and storage appliances and systems
Set up , test, deploy and maintain corporate standard computer software
Set up, test, deploy and maintain computer patch management solution
Perform user hardware and software version upgrades, security patches, firmware updates, equipment refreshes / replacements and optimizations
Keep physical and virtual computer patterns and images up-to-date with latest security patches and software versions
Create, follow, and maintain detailed documentation of IT processes, procedures and checklists, and update knowledge base to ensure optimal efficiency and consistency in operations and project delivery
Submit documentation of issues, troubleshooting steps taken and their resolution, and new practices in the internal knowledge base
Conduct user training, gather feedback, and update training guides as needed
Enter new hardware equipment details, software, and services license information
Track changes, replacements, and repairs
Set up, test, deploy and maintain corporate asset management tool
Learn new technologies as required for tasks, projects and to administer department and organization functions
Handle potential security threats and events with a higher priority
Lead desktop support related projects such as operating systems migrations, software upgrades, patch management and hardware upgrades
Coordinate with external vendors for requests, tasks, projects and escalated issues
Research new technologies and tools to improve desktop support capabilities, efficiency, and security
Locate opportunities for areas that can be automated to improve team efficiency and user experience
Qualification
Required
8+ years of technical user support experience
Strong interpersonal skills
Bachelor's degree required, preferably in information technology or related field
Commitment to delivering timely and professional service to executives
Strong foundational knowledge in diverse technical platforms
Demonstrated ability to prioritize work and to complete projects on time
Experience in highly secure and confidential environments; commitment to maintaining discretion and confidentiality
Excellent communication skills, both verbal and written
Must be a service-oriented, team-player eager to respond to requests and assist colleagues at all levels
Demonstrated strong organizational skills and exercises attention to detail
Demonstrated ability to collaborate well with others or work independently as the situation warrants
Commitment to professional ethics and integrity
Punctuality and regular attendance in office
In order to build productive relationships across the organization and to ensure effective collaboration, this role requires in-person presence in accordance with the organization's hybrid schedule of working in the office three days per week
Preferred
Experience in small to medium-scale environments (under 100 people)
Boutique financial services, law firm, or family office experience
Company
Perennial Resources International
Perennial Resources International is a full-service search and staffing firm.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Joseph Kelly
Partner
Stephen C. Brown
Owner-Managing Partner
Company data provided by crunchbase