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Eastern Bank · 3 weeks ago

Branch Manager III (Natick)

Natick, MA

Full-time

Onsite

Mid, Senior Level

$71K/yr - $116K/yr

3+ years exp

Eastern Bank is a retail banking institution that is looking for a Branch Manager III to oversee the daily operations of a banking office. The role involves managing staff, driving sales, ensuring customer service excellence, and promoting the bank's products and services while maintaining compliance with regulations.

BankingFinanceFinancial Services

Responsibilities

Proactively sells the bank’s products and services to existing customers and prospects, guides the sales efforts of the platform team, ensures superior customer service levels, and manages the daily operations

Responsible for the overall management of a mid-to-large-sized banking office

Proactively guides the sales activities of the assistant manager and platform staff toward achievement of their personal sales objectives, as well as established branch goals

Through tested techniques, engages in sales and service coaching sessions with sales staff

With a focus on building commercial relationships, conducts business development activities to include personal visits and outbound teleservicing as components, several of which may be joint with partners from the business banking unit

Promotes Eastern Bank through community involvement via memberships in local organizations (i.e. Chamber of Commerce, Rotary, etc.), participation in city/town events, engaging local business networks, and the like

Ensures sound branch operations and compliance

Complies with all bank policies, regulations, and laws applicable in carrying out responsibilities for both staff and self

Effectively collaborates with internal business partners (HR, Wealth, Business Banking, Consumer Lending, etc.) to ensure branch success

Manage and develop branch staff through observational coaching sessions, joint sales calls where applicable, using the coaching models, defined sales activities, and consultative customer sales tools

Leads by example and inspires confidence, respect, loyalty and ensures a positive team environment among staff

Proactively identifies, reports, and resolves customer issues to ensure a positive customer experience, actively promotes programs that solidify the customer relationship, and manages customer service standard levels within the branch, adhering to established guidelines

Consistently applies policies for routine aspects of staff management, and as performance issues arise

Prepare and deliver performance appraisals for staff

Expected to have / gain full understanding of the teller function

Balancing policy and procedure with appropriate judgement, and with minimal direction, makes management decisions that are mutually beneficial to the bank and the customer

Qualification

Sales generationLeadership abilityRelationship buildingProblem resolutionCoaching skillsBusiness acumenProduct knowledgeManagement experienceCommunication skillsAdaptability

Required

Strong problem resolution skills and leadership ability

Leads by example and inspire confidence, respect, loyalty and ensures a positive team environment among staff

Basic business acumen and professionalism is a must

The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations

Demonstrated ability to generate sales excitement

Ability to build relationships and strong alliances across the organization is crucial

Ability to develop branch staff through observational coaching sessions, joint sales calls, where applicable, defined sales activities, etc

Must have the ability to quickly adapt and be a change agent

Must be able to quickly learn all details about the products and services offered by the bank and must retain and build upon product knowledge base as a member of the division's management team

Must understand the 'big picture' in banking – e.g., answers to questions like: How does a bank make money? What makes a product profitable?

3-5 years of management experience and proven leadership capabilities required, preferably in a retail banking environment

Must have a history of solid sales, service, and management successes