Yamaha Motor Corporation, USA · 2 weeks ago
Dealer Support Administrator II
LA Metro Area
Full-time
Onsite
Mid, Senior Level
$59K/yr - $112K/yr
5+ years expYamaha Motor Corporation, USA is seeking a Dealer Support Administrator II to join their Financial Services team. This role serves as the main point of contact for the Dealer network, managing customer complaints and ensuring compliance with internal policies and external regulations.
AutomotiveManufacturing
Responsibilities
Address and resolve issues related to Dealer chargebacks, including those stemming from unwinds, missing documentation, Dealer misconduct, fraud and lien perfection issues. Manage timely collections and resolution of outstanding amounts in compliance with company procedures
Handle inbound and outbound communications with Dealers regarding account issues, customer complaints and other related matters. Serve as the main point of contact for Dealer inquiries, providing timely and accurate responses to ensure strong relationships
Follow up with Dealers that fail to adhere to company policies and procedures, escalating as necessary. Investigate and resolve issues related to missing titles, ensuring proper lien perfection. Identify and address Dealer misconduct, escalating critical issues to the sales leadership and/or legal teams as necessary
Monitor Dealer practices to ensure compliance with internal policies and external regulations. Build a solid understanding of dealership operations, culture, and business practices to foster trust and cooperation
Work together with the Servicing team to collect outstanding past due refunds for ancillary product cancellations from the Dealerships and collaborate closely with the sales team and other internal departments (as needed)
Maintain accurate records of Dealer communications, issues, and resolutions. Identify trends and provide feedback to improve Dealer compliance and operational efficiencies. Provide monthly and quarterly reporting to the management team
Adhere to company policies, procedures, and regulatory compliance guidelines, ensuring all title-related activities are performed accurately and timely
Other duties as assigned
Qualification
Required
Bachelor's degree in business administration, Finance, or a related field (or equivalent experience)
At least 5 years of experience in dealer collections, wholesale and retail operations, customer account management, ancillary products, and title management within the automotive or finance industry
Strong understanding of dealership operations, culture, and compliance requirements
Excellent verbal and written communication skills
Ability to handle sensitive and complex issues with professionalism and discretion
Strong problem-solving skills, with a focus on detail and accuracy
Proficiency in Microsoft Office Suite
Benefits
401(k) and Profit Sharing
Fertility Benefits
37.5-hour workweek
Medical, Dental, Vision
Life and AD&D Insurance
Wellness Program
Short-Term Disability Coverage (for hourly roles)
Long-Term Disability
Student Debt Repayment Benefits
Ability to borrow Yamaha product
Company
Yamaha Motor Corporation, USA
The pursuit... A checkered flag. A scenic panorama unfolding around the bend. A trophy catch. A pulse-quickening stretch of road or trail.
1001-5000 employees
H1B Sponsorship
Yamaha Motor Corporation, USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (4)
2023 (10)
2022 (8)
2021 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown1967-03-08IPO
Leadership Team
Bill Boehman
Vice President, Chief Operations Officer - Marine Business Unit
Kathryn Freytag
VP Information Technology Strategy & CIO
Recent News
globalventuring.com
2025-12-24
2025-12-18
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