Otis Elevator Co. · 3 weeks ago
Manager, Service Operations
OT172: DVA - Glendale, CA 3041 ROSWELL ST, LOS ANGELES, CA, 90065 USA
Full-time
Onsite
Mid, Senior LevelOtis Elevator Co. is a global leader in elevator and escalator manufacturing and service. They are seeking a Manager of Service Operations to oversee the performance of modernization projects and manage field staff to ensure customer satisfaction and operational efficiency.
Building MaintenanceCommercialIndustrialMachinery ManufacturingManufacturingTransportation
Responsibilities
Lead the performance of field operations for all service/maintenance projects
Maintain project schedules and ensure deadlines are met
Develop action plans to address deficiencies regarding safety, callback rates, and technical support
Generate field leads and assist service sales representatives in selling upgrades and repairs
Recommend and detail changes in maintenance service documentation, methods, process, design, and delivery
Set budgets for material and labor within Otis guidelines and complete the required maintenance and repair within those budgets
Conduct field education training ensuring that we create and maintain a safe working environment
Perform field safety audits, jobsite inspections, and develop site safety/logistics plans
Coordinate all material deliveries and issuing purchase orders
Forecast and schedule labor resources, maintaining customer quality assurance, and improving efficiencies
Develop and maintain professional and productive relationships with co-workers, field employees, clients, and others in contact with the job
Qualification
Required
Ability to work in a highly team-oriented and dynamic environment
Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
Strong leadership skills and goal-orientated with strong time management and organizational skills
Preferred
Elevator industry experience or experience leading field level associates/technicians in a similar industry
High school diploma or equivalent preferred; bachelor's degree preferred
Benefits
Employee Scholar Program
Company
Otis Elevator Co.
At Otis, we are dedicated to connecting you to the people and places that matter.
Founded in 1853
10001+ employees
H1B Sponsorship
Otis Elevator Co. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (16)
2023 (9)
2022 (3)
Funding
Current Stage
Public CompanyTotal Funding
$500M2025-09-02Post Ipo Debt· $500M
2002-01-04IPO
Leadership Team
Anurag Maheshwari
EVP and Chief Financial Officer
Nicolas Lopez
Senior Vice President & Managing Director, Southeast Asia at Otis Elevator Co.
Recent News
2026-01-09
2026-01-07
2025-12-22
Company data provided by crunchbase