Asian Counseling and Referral Service · 3 weeks ago
BH - EHR Support Analyst
Seattle, WA
Full-time
Onsite
Entry, Mid Level
$64K/yr - $70K/yr
1+ years expAsian Counseling and Referral Service (ACRS) is a social justice organization dedicated to promoting health and well-being for underserved communities. They are seeking a full-time EHR Support Analyst to provide technical support, user training, and assist in the management of the Epic application within the agency.
Non Profit
Responsibilities
Provides daily support to Epic application users through troubleshooting, coaching, and consulting. Identifies, assess, and troubleshoots application and equipment issues as they occur, owns the problem, and sees it through to full resolution. Refers issues that require additional assistance to the IT/Help Desk or software vendor’s Help Desk, including technical and workflow information necessary to resolve the issue. Communicates updates and resolution to the user and teams when completed
Collaborates with agency leadership and other teams such as clinical, non-clinical, finance/billing, data/records, human resources to facilitate the introduction, acceptance, integration, and optimal use of the Epic application in the agency. Facilitate weekly Epic meetings
Help with implementation process for new features, system updates, upgrades, and optimization processes, including: collaboration with software vendor on agency requirements, coordination with agency clinical, administrative teams, and application teams in the review, testing, documentation, guide updates, training, and go live
Manages agency Epic system setup and monitors processes, including support on creating new Epic users, provider records, fee schedules, letter templates, provider master file, security, and preference lists, Smart Phrases. Manages error/work queues and in basket pools and protocols. Partners with clinical staff to provide support to MyChart users
Collaborates with clinical and operations teams and human resources to ensure new and existing users are equipped with needed competencies to operate the application, including onboarding and training for new users, and issuance of username and password; ongoing competency/efficiency training for existing users; and upgrade training in collaboration with software vendor and application teams. Collaborates and coordinates with software vendor and application teams, to translate learnings and experiences into agency documentation, guides, updates, and training aides
Attends all relevant agency and vendor meetings, including: all-staff, department, and team meetings, in-service trainings, and supervision; and relevant vendor meetings for best practices, information sharing to and from software vendor, continuous training, and sharpening of support skills; and attending annual software vendor Learning Forum
Other job-related duties as assigned by management
Qualification
Required
Bachelor's degree in information technology or related fields plus one (1) year of IT experience; OR
Associate's degree or equivalent in information technology or related fields and two (2) years of IT experience
Strong communication and customer service skills; ability to use non-technical approaches to train others in the use of computer hardware and software
Knowledge in Epic application, prefer Behavioral Health module
Strong troubleshooting skills is preferred
Effective ability to navigate a personal computer
Competency in use of EHRs application, the Microsoft Office and other relevant software for word processing, calendaring, e-mail, and data entry
Ability to provide effective and respectful service to employees, visitors and clients of diverse cultural beliefs and practices
If using a personal or an agency vehicle to fulfill job duties, must have a valid driver's license and be insurable under ACRS's auto policy
If using a personal vehicle, must have current auto insurance including coverage for work-related business
Preferred
Strong troubleshooting skills is preferred
Benefits
ACRS pays 100% for employee only HMO/Virtual Plus medical benefits. Additional options are covered anywhere from 75% to 85%.
Vision insurance is available at a very minimal cost.
ACRS pays 100% of your life, AD&D and long-term disability insurance on or coinciding with your date of hire.
Employer paid ORCA card and vanpool program. Free on site parking available at Main Office.
Paid Time Off: 8 hours of vacation accrued monthly from day 1, available to use after 6 months of employment.
6 hours of sick leave, accrued monthly from day 1, available to use once accrued, no waiting period.
32 hours (max) of wellness leave per year, available to use upon hire, no waiting period. Wellness leave hour amount is subject to proration based on the calendar month of hiring.
13 paid holidays annually.
IT equipment provided, with telecommuting reimbursement available.
403b Retirement Savings Account eligibility.
Simplified Employee Pension available after 2 years.
Employee Assistance Program.
Company
Asian Counseling and Referral Service
Asian Counseling and Referral Service is a nonprofit organization working for social justice offering a broad array of programs.
201-500 employees
H1B Sponsorship
Asian Counseling and Referral Service has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (6)
2022 (6)
2021 (2)
2020 (4)
Funding
Current Stage
Growth StageCompany data provided by crunchbase