Customer Service Tech Associate - Mansfield, OH jobs in United States
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Startek · 2 months ago

Customer Service Tech Associate - Mansfield, OH

position850 West 4th Street, Mansfield, 44906, US
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Startek is a company that provides a unique culture experience for its employees. They are seeking a Customer Service Tech Associate to assist customers by providing solutions and resolving issues, ensuring high levels of customer satisfaction.

Enterprise SoftwareOutsourcingProfessional Services

Responsibilities

Working diligently with your customers, providing them with solutions, answering general customer service questions that may include service issues, billing inquiries, and product enhancement opportunities that will continue to drive customer satisfaction for our clients
By providing your unique set of troubleshooting skills, you will own all your customer interactions, with a goal of one call resolution
You will end your day satisfied knowing that you and you alone assisted a customer in the same manner you yourself would like to be assisted!
Your expert service will position Startek as the employer and provider of choice!

Qualification

Customer interactionTroubleshooting skillsProblem-solvingCommunicationEmpathyActive listeningQuick learning

Required

18 years of age or older
High School Diploma or GED
Open availability, including 2nd or 3rd shifts schedules
Previous experience interacting with customers/clients, solving problems through troubleshooting, and creating connections
Excellent Communications skills
Desire to actively engage and listen to your customers
Exhibit empathy and provide solutions in a fast-paced environment, focusing on one call resolution
Ability to learn new concepts quickly and efficiently and apply those learnings in real-time

Benefits

Paid training and continuous development
Medical, Dental and Vision benefits after 60 days of successful employment
401K and Stock plan participation
Paid time off to enjoy time with friends and family
Employee perks and discounts with both national programs and community engagement programs

Company

Startek

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StarTek is a customer engagement business process outsourcing company.
dateFounded in 1980
location
Denver, Colorado, USA
people-size10001+ employees
web-link
http://www.startek.com

Funding

Current Stage
Public Company
Total Funding
$190.18M
2023-10-10Acquired
2021-02-24Post Ipo Debt· $185M
2019-05-17Post Ipo Equity· $5.18M

Recent News

VC Circle
Capital Square Partners-controlled Startek set to make an acquisition for Africa expansion
2025-12-22
PR Newswire UK
Startek Australia recognized as Employer of Choice and ABA100® winner for business excellence
2025-12-18
Canada NewsWire
Startek earns three Comparably 2025 awards for compensation, culture and leadership
2025-12-16
Company data provided by crunchbase