Google · 1 month ago
Product Support Manager, Google Fi
United States
Full-time
Remote
Senior Level
$110K/yr - $157K/yr
5+ years expGoogle is a leading technology company, and they are seeking a Product Support Manager for Google Fi. The role involves enhancing user experiences, addressing systemic issues, and collaborating with various teams to implement support strategies and improvements for critical user journeys.
AppsArtificial Intelligence (AI)Cloud StorageSearch EngineSEO
Responsibilities
Partner with the Google Fi product area and product validation (PV) teams as well as across other functions to take ownership of and enhance specific user experience for critical user journeys, targeting improvements in key performance metrics
Identify and address systemic issues, partner with internal and product teams to implement product, policy, process and tooling improvements
Provide operational experience and channel the customer to scale product support and feature launches provide self help options through e.g., generative AI solutions
Enhance customer support data analysis to gain insights
Collaborate with the product area PMs and Eng (and Marketing, PR, Legal, etc.) and gUP cross-functional teams to develop and implement the support strategy for critical user journeys you own and address immediate support needs and develop systemic solutions for recurring issues
Qualification
Required
Bachelor's degree or equivalent practical experience
5 years of experience in a technical project management or a customer-facing role
Experience with process improvement
Preferred
Master's degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field
Certifications in Process Improvement (e.g., Six Sigma)
5 years of experience managing projects and working with analytics, software coding, or customer-side web technologies
Ability to streamline processes and implement workflows designed to increase efficiency
Ability to manage multiple, time-sensitive projects with competing priorities while working to drive projects to completion attention to detail
Excellent project or program management, communication and investigative skills, leading and implementing projects with cross-functional teams
Benefits
Bonus
Equity
Benefits
Company
Google specializes in internet-related services and products, including search, advertising, and software. It is a sub-organization of Alphabet.
10001+ employees
H1B Sponsorship
Google has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8763)
2024 (8872)
2023 (9682)
2022 (11626)
2021 (9109)
2020 (9785)
Funding
Current Stage
Public CompanyTotal Funding
$26.1MKey Investors
Andy Bechtolsheim
2004-08-19IPO
1999-06-07Series Unknown· $25M
1998-11-01Angel· $1M
Leadership Team
Sundar Pichai
CEO
Thomas Kurian
CEO - Google Cloud
Recent News
Small Business Trends
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Search Engine Journal
2026-01-24
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