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Dexian · 3 weeks ago

Tech Ops Supervisor

Brandon, FL

Contract

Onsite

Mid, Senior Level

$45/hr - $45/hr

3+ years exp

Dexian stands at the forefront of Talent + Technology solutions, and they are seeking a Technical Operations Supervisor to lead the IT support team. This role focuses on diagnosing and resolving technical issues while fostering a culture of efficiency and service excellence.

ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency

H1B Sponsor Likely

Responsibilities

Leads and mentors the IT support team to meet performance goals and continuously improve service delivery

Promotes a culture of customer service excellence by providing training, setting clear expectations, and supporting career growth

Oversee hiring, salary decisions, and performance management, including evaluations and disciplinary actions when necessary

Manages daily IT operations to keep systems running efficiently, ensuring IT services and infrastructure are well-maintained

Prioritizes and allocates resources to meet operational needs now and in the future

Minimize disruptions by proactively identifying and resolving technical issues

Responds to business needs by optimizing workflows and reducing system incidents

Leads initiatives to enhance IT services and fosters strong relationships with business leaders, vendors, and internal stakeholders

Monitors and measures key performance indicators (KPIs) to track progress and identify areas for improvement

Ensures all IT operations align with company policies, industry standards, and best practices

Oversees quality assurance efforts to maintain high service standards

Develop strategies to improve IT performance and efficiency while adhering to compliance requirements

Qualification

IT managementIT operationsProcess improvementCustomer serviceAzureCitrixOffice 365TroubleshootingPerformance metricsAnalytical mindsetLeadershipTeam managementCommunication skillsOrganizational skills

Required

Knowledge of various operating systems (Windows, Apple, Android) and retail/point-of-sale systems

Familiarity with Azure, Citrix, Office 365, networking hardware, printers, mobile devices, and Apple support tools

Bachelor's degree in computer science, Information Systems, or equivalent experience

Minimum of 3 years of IT management experience

Experience in project planning, resource management, and troubleshooting system issues

Experience in designing performance metrics and tracking tools

Background in supporting large-scale enterprise IT environments while adhering to Service Level Agreements (SLAs)

Proven ability to lead teams, implement best practices, and drive service improvements

Strong coaching and mentoring skills to develop high-performing teams

Excellent verbal and written communication skills for interacting with various teams and stakeholders

Strong organizational and time management skills to handle multiple priorities effectively

Analytical mindset for problem-solving and troubleshooting technical issues

Ability to write reports, business documents, and procedure manuals

Adaptability to changing priorities while maintaining confidentiality with sensitive information

Ability to work extended hours

Ability to work a flexible schedule including days, nights, weekends, and holidays

Ability to work in hot, cold, and/or sudden temperature changes including humidity

Ability to work in a dusty and/or dirty environment

Must be able to perform simple grasping, fine manipulation, pushing and pulling with hands

Ability to work in a noisy environment

Lift/Carry Up to 75lbs

Push/Pull: Up to 75lbs

Heights 19 - 30 ft

Preferred

Preferred certifications/training in: Leadership

Preferred certifications/training in: IT Infrastructure

Preferred certifications/training in: ITIL (IT Service Management Best Practices)

Company

Dexian

Glassdoor3.5

Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.

Founded in 1994

Mclean, Virginia, USA

1001-5000 employees

https://dexian.com

H1B Sponsorship

Dexian has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (65)