Genesys · 2 months ago
Senior Director - Access Control
Indiana, USA
Full-time
Hybrid
Director/Executive
$204K/yr - $380K/yr
10+ years expGenesys is a global leader in AI-powered cloud CX, fostering a culture where imagination meets impact. As the Senior Director of Product Management for Access Control, you will define and lead the vision for access control capabilities, ensuring the Genesys Cloud platform is secure, scalable, and intelligent while enhancing customer trust through resilient access models.
Artificial Intelligence (AI)Cloud ComputingSaaSSoftware
Responsibilities
Define and champion a unified product vision and roadmap for Platform Access Control — covering access control, user management and data segmentation
Develop and execute a customer-centric strategy that drives platform adoption, scalability, and security
Establish measurable success metrics and KPIs to track platform performance, governance, and customer impact
Partner with across the organization to align access control and identity capabilities with Genesys’ global trust and privacy standards
Lead cross-functional delivery using Agile and Design Thinking principles to turn vision into tangible platform outcomes
Strong organizational skills. Experience working as a part of cross functional project teams with proven experience delivering results across product, engineering, user experience, design and research teams
Oversee telemetry, analytics, and engagement insights to continuously improve user experience and adoption
Ensure the platform foundations deliver extensibility and reliability for internal and external developers and administrators
Serve as an executive advocate for platform access control and identity strategy, aligning cross-product and business priorities
Manage regular communications at executive level on roll out & adoption across the platform
Implement and drive governance across teams to ensure consistent adoption and use of platform foundation capabilities
Build strong relationships with enterprise customers to understand needs and guide the evolution of platform capabilities
Present platform vision and progress at internal, customer, and industry events; represent Genesys as a thought leader in secure platform innovation
Foster a culture of innovation, accountability, and customer empathy across your teams
Qualification
Required
10+ years of product management experience, with proven success leading SaaS or CCaaS platform initiatives
Demonstrated expertise & technical knowledge in access control, user lifecycle management and identity frameworks
Track record of building and executing product strategies that balance usability, compliance, and scalability
Strong experience managing ambiguity and influencing global, cross-functional teams beyond direct authority
Exceptional executive communication skills with the ability to articulate complex technical strategies to both technical and business audiences
Big-picture thinker with the ability to dive into details to drive execution excellence
Experience working with large-scale customer platforms, ideally in contact center, CX, or workflow orchestration domains
Bachelor's degree required; MBA or equivalent advanced degree preferred
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Company
Genesys
Genesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth.
5001-10000 employees
H1B Sponsorship
Genesys has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$2.98BKey Investors
Salesforce VenturesPermira
2025-07-31Corporate Round· $1.5B
2021-12-06Private Equity· $580M
2016-07-22Private Equity· $900M
Leadership Team
Tony Bates
Chairman and CEO
Brian Swartz
Chief Financial Officer
Recent News
2026-01-08
2025-12-30
2025-12-27
Company data provided by crunchbase