The Larry H. Miller Company ยท 3 weeks ago
Player Care Coordinator - URFC
Herriman, UT
Full-time
Onsite
Entry, Mid LevelThe Larry H. Miller Company is committed to building world-class teams by investing in people. The Player Care Coordinator is responsible for supporting Utah Royals FC players and their families with personal, logistical, and onboarding needs to ensure a smooth transition into the Club and the community.
FinanceFinancial ExchangesFinancial Services
Responsibilities
Build trusting relationships with players, staff, and families, serving as a reliable and responsive resource for day-to-day needs
Serve as the main point of contact for onboarding and market integration for newly signed, drafted, traded, or loaned players
Coordinate relocation logistics, including temporary and long-term housing, travel arrangements, moving support, and local transition needs
Assist players and families with life setup tasks such as:
Securing transportation or vehicles
Hotel accommodations
Housing searches and lease guidance
Utilities setup
Opening bank accounts
Obtaining state IDs or documentation
Phone plans and technology setup
School or childcare exploration when applicable
Help players navigate local amenities, services, and regional community networks (restaurants, gyms, therapists, barbers, etc.)
Maintain consistent communication with players regarding logistics, deadlines, and Club processes
Support international players with cultural adaptation and life in the U.S. (non-immigration legal advice excluded)
Coordinate family-related needs, including arrivals, departures, special events, and matchday access logistics
Assist with player appearance logistics in collaboration with team operations and communications staff
Maintain accurate records, forms, onboarding documentation, and logistical checklists
Partner with Sporting Operations to support player integration and retention initiatives
Attend training sessions, home matches, and team events to remain accessible to players
Travel as needed to provide continuity of support during away matches or team trips
Support players with education and professional development
Support players with community engagement around their particular interests
Other duties as assigned by the Assistant Sporting Director or Sporting Operations leadership
Qualification
Required
Bachelor's degree in Social Work, Human Resources, Hospitality, Psychology, Sport Management, or related field preferred
Previous experience in player care, concierge services, customer experience, student-athlete support, or high-touch client service roles
Ability to maintain confidentiality and exercise sound judgment and professionalism
Excellent interpersonal, relationship-building, and communication skills
Strong organizational skills with the ability to manage multiple simultaneous priorities
High attention to detail with proactive follow-through
Ability to work irregular hours, including evenings, weekends, matchdays, and holidays
Ability to travel with the team as required
Proficiency in Microsoft Office (Excel, Word, PowerPoint); familiarity with team management systems preferred
Valid driver's license required; ability to drive Club vehicles when needed
Must pass a background check and become Safe Sport certified
Preferred
Bachelor's degree in Social Work, Human Resources, Hospitality, Psychology, Sport Management, or related field preferred
Bilingual skills (Spanish or Portuguese) strongly preferred but not required
Company
The Larry H. Miller Company
Larry H. Miller Company offers diverse investments and work environments in real estate, healthcare, finance, and philanthropy.
Founded in 1979
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
BJ Vander Linden
Chief Information Officer
Recent News
Business Insider
2025-05-16
2025-03-15
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