King Arthur Baking Company ยท 3 weeks ago
Bakery Flour Sales Associate
White River Junction, VT
Full-time
Hybrid
Mid Level
$19.77/hr - $24.07/hr
3+ years expKing Arthur Baking Company has been sharing the joy of baking since 1790. The Bakery Flour Sales Associate will deliver seamless order fulfillment and outstanding customer service while managing the order-to-cash process, overseeing logistics, and driving continuous improvements in a fast-paced supply chain environment.
Food & Beverages
Responsibilities
Act as the primary point of contact for customers, brokers, and sales teams, managing inquiries, order status updates, pricing, and contract details
Build and maintain strong customer relationships, including handling escalations and supporting long-term engagement
Oversee customer onboarding ensuring timely system setup, portal access, and documentation requests
Manage the entire order-to-cash process, including accurate order entry, EDI transactions, portal tasks, and exception resolution
Monitor inventory allocation and collaborate on demand planning and sales forecasting to ensure timely fulfillment for standard and promotional orders
Coordinate outbound logistics for delivered and customer pickup (CPU) orders, ensuring compliance with routing guides, documentation standards, and food safety regulations
Partner with internal teams (finance, production, procurement) to resolve operational challenges and maintain seamless workflows
Track customer scorecards, KPIs, and reporting to identify issues early, conduct root cause analysis, and implement corrective actions
Investigate and resolve shipping errors, payment discrepancies, and manage freight and quality claims with internal and external stakeholders
Maintain proficiency in Enterprise Resource Planning (ERP),Customer Relationship Management (CRM), and related systems, leveraging technology for operational efficiency and troubleshooting technical issues
Qualification
Required
Act as the primary point of contact for customers, brokers, and sales teams, managing inquiries, order status updates, pricing, and contract details
Build and maintain strong customer relationships, including handling escalations and supporting long-term engagement
Oversee customer onboarding ensuring timely system setup, portal access, and documentation requests
Manage the entire order-to-cash process, including accurate order entry, EDI transactions, portal tasks, and exception resolution
Monitor inventory allocation and collaborate on demand planning and sales forecasting to ensure timely fulfillment for standard and promotional orders
Coordinate outbound logistics for delivered and customer pickup (CPU) orders, ensuring compliance with routing guides, documentation standards, and food safety regulations
Partner with internal teams (finance, production, procurement) to resolve operational challenges and maintain seamless workflows
Track customer scorecards, KPIs, and reporting to identify issues early, conduct root cause analysis, and implement corrective actions
Investigate and resolve shipping errors, payment discrepancies, and manage freight and quality claims with internal and external stakeholders
Maintain proficiency in Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and related systems, leveraging technology for operational efficiency and troubleshooting technical issues
Skilled and adept in Microsoft platforms: Outlook, Word, and Excel
We value those who can demonstrate capability and articulate how prior experiences will help them effectively transition into this role
Customer Service Orientation: Holds an understanding that 'customers' include not only paying customers but internal customers and external business partners. Acts in ways that demonstrate a commitment to high standards of quality in delivering an exceptional customer experience
Communication and collaboration: Competence and confidence to function as an operations expert with customers, cross-functional teams, and external partners. Proactively and intentionally communicates with the ability to appropriately articulate clear and concise messages, both written and verbal, to the circumstance and intended audience
Results oriented: Proactive problem solving and solution recommendations. Identifies opportunities for improvement and consistency across multiple sites and internal operations
Attention to Detail: Demonstrates persistence and commitment toward work efforts and sets a high-performance standard for self and others. Takes responsibility for own actions no matter the outcome or magnitude of impact
Technical system and database acumen: Demonstrated experience and expertise in OMS, ERP, and TMS systems, along with operational understanding of associated system integrations and data flows. Working knowledge of SAP S/4HANA, and experience in advanced analytics tools including Data Cubes and MS Power BI
Analytical thinking: Ability to break down a problem, analyze paths to resolution, and define a solution. Ability to compile, analyze, and leverage data to enhance operational performance
Financial Acumen: Foundational knowledge on role impact to P&L results inclusive of deductions and charge backs, freight, and supply chain activity cost drivers
Commitment to King Arthur's mission, products, and living our values
Is community minded, gets involved, volunteers
Ability to work for prolonged periods at a desk, both in a home office and onsite, using a computer and other standard office equipment
Regular use of computer keyboard, mouse, and video conferencing tools
Ability to communicate effectively in person, over the phone, and through digital platforms
Occasional standing, walking, bending, or reaching within the office environment
May occasionally be required to lift or move items up to 15 pounds (e.g., office materials, documents)
Visual acuity needed for reviewing documents, spreadsheets, and data on screens
Ability to commute to the office for in-person meetings, training, or other business needs as required
Indoors, a normal office environment with little exposure to excessive noise, dust, or temperature changes
This role operates in a professional office environment where most work is performed at a desk
Remote work environment that meets KAB standards for work
Understands that safety is the responsibility of everyone at the organization and is responsible for adhering to/providing work in a safe and ergonomic manner, identifying unsafe conditions and correcting conditions immediately or reporting them promptly
Participates in safety and compliance training and safety and health programs
Preferred
3+ years expertise within the supply chain discipline, CPG and customer facing experience preferred
3+ years functional experience in automated Order-to-Cash systems and process-Enterprise Resource Planning (ERP), Order Management Systems (OMS), EDI/API, SAP S/4HANA preferred
Reputable supply chain certification preferred (e.g. APICS)
Benefits
Medical
Dental
Vision
Company paid short- and long-term disability
Life insurance
Paid parental leave
Paid time off to rest
Paid holidays to have fun
A 401(K) with a company match
40 paid volunteer hours a year
Profit sharing
Participation in the Employee Stock Ownership Plan (ESOP)
Company
King Arthur Baking Company
The single word that defines the work experience at King Arthur Baking Company: PRIDE.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Karen Colberg
Chief Executive Officer
Brock Barton
Chief Financial Officer
Company data provided by crunchbase