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Freshfields · 2 weeks ago

Electronic Services Specialist

Boston

Full-time

Hybrid

Mid Level

$65K/yr - $85K/yr

4+ years exp

Freshfields US LLP is a major international law firm, providing business law advice of the highest quality. The Electronic Services Librarian manages the selection, licensing, access, and lifecycle of the firm’s legal research databases and digital and print collections, ensuring reliable access to platforms that support client work and business development.

ConsultingLegal

H1B Sponsor Likely

Responsibilities

Coordinate the full electronic resources lifecycle: evaluate, select, procure, license, implement, renew, and cancel resources; oversee trials/pilots, migrations, and rollouts across offices

Support vendor and contract management: primary liaison for technical matters; track obligations and key dates; support the US Head of LIS in contract negotiations; maintain documentation; monitor compliance and fair use; coordinate with Library Temp to ensure accurate catalog records for print and online resources

Administer authentication and access: partner with IT on IP ranges, single sign-on, multi-factor authentication; configure integrations with intranet; provision/deprovision users; troubleshoot access issues and enforce license terms

Budget management: collaborate with leadership and Procurement to forecast and track print and electronic resource spend; inform decisions with usage and cost analyses; support invoice and payment workflows

Maintain awareness across law-specific platforms and assist in document retrieval: Westlaw, Lexis, Bloomberg Law, Practical Law, Wolters Kluwer, Intelligize, Law360; docket/filings tools including PACER, File & ServeXpress, and Courthouse News Service, among others

Generate analytics and reports: collect and analyze usage data; prepare reports for leadership; recommend consolidations/alternatives; support cost recovery models where applicable

Policy and documentation: maintain policies, procedures, and internal documentation for acquisitions, renewals, and access; document best practices with LIS team members to ensure consistent handling of requests; all with a continuous process improvement mindset

Training and onboarding: contribute to the delivery of training for attorneys, paralegals, and staff; create user guides and intranet content; support new-hire onboarding with resource access

Cross-functional collaboration: partner with IT, Knowledge Management, Procurement, Risk/Compliance, and Practice Support to align resources with access, security, and privacy requirements

Other duties as assigned

Qualification

MLIS/MLS degreeElectronic resource managementLicensingVendor relationsMicrosoft Office 365Usage analytics/reportingCustomer service orientationStakeholder managementTraining capabilitiesCommunicationAttention to detail

Required

MLIS/MLS from an ALA-accredited program (or comparable degree), or an equivalent combination of education and four years of related work experience managing electronic resources

Experience in a law firm, legal information provider, academic library or law library, or similar specialized environment

Demonstrated expertise with licensing, contract terms, and vendor relations, including issue resolution and documentation

Technical proficiency with electronic resource management systems, library catalog systems, and usage analytics/reporting

Strong communication, stakeholder management, training, and customer service orientation; ability to multitask in a fast-paced environment

Strong customer service and engagement capabilities, with the ability to forge relationships with fee earners and business services colleagues of all seniority levels

Excellent communication skills with strong attention to detail

Has the ability to work effectively with minimal supervision

Command of Microsoft Office 365

Preferred

Experience in large, multi-office environments with global access considerations

Experience with change management/project leadership

Company

Freshfields

Glassdoor4.0

Freshfields is a global firm with over 280 years’ experience of anticipating change, setting new standards and shaping the future of law.

Founded in 1985

London, England, GBR

5001-10000 employees

http://www.freshfields.com/en/global/

H1B Sponsorship

Freshfields has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (12)

2023 (12)

2022 (24)

2021 (9)

2020 (12)