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Zenith American Solutions, Inc. · 2 weeks ago

Office Support Clerk, Sr

Tualatin, OR

Full-time

Onsite

Mid, Senior Level

1+ years exp

Zenith American Solutions is the largest independent Third Party Administrator in the United States, seeking a dedicated Office Support Clerk, Sr. to provide exceptional customer service and manage billing and eligibility records. The role involves troubleshooting complex issues and maintaining accurate documentation while working independently within regulatory guidelines.

AssociationInformation Technology

Responsibilities

Provide customer service (telephone, electronic and in-person) for billing and eligibility to providers, members and employers; maintain positive client relationships

Prepare and process incoming/outgoing contribution reports; review for completeness and accuracy; correct discrepancies

Prepare termination letters, COBRA and self-pay correspondence, and HIPAA notices

Process COBRA payments, refund requests, disability waivers and cash receipts

Process new enrollments and update existing enrollments for participants and qualified dependents

Identify, request and follow up on necessary dependent documentation (i.e. marriage licenses, birth records, domestic partner information, etc.)

Provide eligibility updates to outside insurance carriers

Update participant and dependent information in the system; perform other general data entry and clerical tasks

Receive and process new employer contracts

Consistently meet established performance standards

Occasional work outside of normal work hours (i.e. weekends/extended hours) based on business needs

Perform special projects as requested by management

Perform other related duties and special projects as assigned

Qualification

Customer serviceData entryMS WordMS ExcelMath skillsAnalytical skillsTeamworkIntegrityCommunication skillsOrganizational skills

Required

Possess a strong work ethic and the ability to work effectively in a team environment

Highly developed sense of integrity and commitment to customer satisfaction

High school diploma or general education degree (GED)

Minimum 1 year of related experience

Ability to type 45 WPM and use a 10-key; proficient PC skills, including MS Word and Excel

Strong math skills including the ability to calculate figures and amounts such as discounts, interest, proportions, and percentages

Solid organization skills with strong detail orientation/high degree of accuracy

Strong research, analytical and problem-solving skills

Ability to communicate clearly and professionally, both verbally and in writing

Ability to effectively present information in one-on-one situations to customers, clients and other employees

Ability to follow standard operating procedures

Able to maintain excellent attendance and punctuality

Read and interpret documents and write routine reports and correspondence

Benefits

Health, vision, and dental coverage

A retirement savings 401(k) plan with company match

Paid time off (PTO)

Great opportunities for growth

Company

Zenith American Solutions, Inc.

Zenith American Solutions (“Zenith”) stands out as a top provider of third-party administration services specifically designed for Taft-Hartley trust funds in the U.S.

Founded in 1944

Mokena, Illinois, USA

1001-5000 employees