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PrimeWay Federal Credit Union · 2 weeks ago

Financial Service Representative II

Houston, TX

Full-time

Onsite

Entry Level

2+ years exp

PrimeWay Federal Credit Union is dedicated to providing exceptional financial services to its members. The Financial Service Representative II plays a crucial role in identifying members' financial needs, processing transactions, and ensuring compliance with banking regulations while fostering strong relationships with members.

FinanceFinancial ServicesNon Profit

Growth Opportunities

Responsibilities

Demonstrating a commitment to the culture of PrimeWay by adhering to the G-VAL-HI promise, openly contributing to the success of others on the team, and living by the core values that define the CARING culture

Greeting members with a friendly, welcoming smile as they enter the building

Receiving and processing member financial transactions, including deposits, withdrawals, loan payments, and merchandise sales

Performing daily member services, such as opening and closing accounts and account research

Updating member information and records as requested according to standard operating procedures

Completing requests for special services, such as statement copies, check copies, stop payment orders, and debit cards

Identifying, recording, and reporting fraudulent activity to prevent potential losses

Observing PrimeWay guidelines, policies, and procedures to adhere to compliance, regulations, and security standards

Demonstrating a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to the U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act

Establishing positive and productive working relationships at all levels within the organization

Reviewing account profiles while performing Teller transactions to suggest appropriate PrimeWay products and services

Building member relationships to ensure the usage of PrimeWay FCU as their primary financial institution

Facilitating discussions with members to uncover needs beyond those initially presented

Evaluating credit reports to present members with appropriate PrimeWay products and services

Making outbound phone calls to existing members

Originating and closing consumer loans promptly by guiding the member through the process and setting proper expectations from application through to funding

Demonstrating accountability of personal contributions toward all personal, team, and organizational goals in the areas of loans, GAP, extended warranties, debt protection, deposits, and service

Submitting business partner referrals when appropriate

Maintaining an expert level of product knowledge

Identifying and originating real estate loans and referrals

Opening and maintaining IRA accounts with accuracy

Collecting and presenting data to the team regarding progress toward goals