WestRock Company · 2 days ago
Account Manager - Syracuse
Camillus, NY
Full-time
Onsite
Mid, Senior Level
$110K/yr - $183K/yr
5+ years expWestRock Company is a global leader in sustainable paper and packaging solutions, seeking an Account Manager to serve as a liaison between Corporate Accounts and customer locations. The role involves managing customer relationships, improving service, and developing project plans to meet customer needs while aligning with business objectives.
CommercialManufacturingPackaging ServicesPaper ManufacturingSustainability
Responsibilities
Serve as the liaison between Smurfit Westrock and customer to support supplier plants in improving overall customer service
Create project plans and oversee end-to-end development of customer specifications, logistics, and troubleshooting customers
Ensure the needs of customers are met while aligning to meet MD business objectives
Assist with budget development and management cross-functionally with Sales and Financial Managers
Develop understanding of customers’ market landscape to proactively identify areas of opportunities to add additional value, improve efficiency, and provide training for customer manufacturing lines
Manage both internal and external customer relationships, providing value-added sales and service support solutions to deliver ongoing value
Complete and develop Opportunity Plans that are in support of and align with Corporate Account’s Key Account Profiles (KAP’s)
Review Opportunity Plans with VP Sales on a regular basis
Partner with production, manufacturing, and account team to ensure customer needs are properly communicated
Qualification
Required
5+ years of related experience in sales, project management, and/or technical training
Possess a broad understanding of different types of equipment, and technical and packaging capabilities related to the packaging industry
Proven experience with packaging systems
Demonstrated sales competence and business acumen
Ability to provide clarity to complex problems and develop long-term solutions
Ability to manage multiple accounts and deadlines and interact effectively with people from varying functions and levels
Possess effective leadership qualities and insightful business judgment
Excellent computer skills including Word, Excel and PowerPoint
Excellent written and verbal communication skills
Preferred
Bachelor's degree preferred
3 to 5 years of experience in corrugated sales preferred
Benefits
Medical
Dental
Vision
Life insurance
401k with match
Short-term bonus incentive
Flexible spending accounts or health savings accounts
Retirement savings plans
Life and disability insurance programs
Paid sick leave as required by applicable state/local law
10 days of paid vacation
11 days of paid holidays
Company
WestRock Company
Smurfit Westrock is the global leader of paper-based packaging solutions.
10001+ employees
H1B Sponsorship
WestRock Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (14)
2023 (25)
2022 (8)
2021 (24)
2020 (21)
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-09-12Acquired
2015-07-02IPO
Leadership Team
S
Samuel Shoemaker
President, Consumer Packaging
Recent News
2026-01-09
Company data provided by crunchbase