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Mott Community College · 2 weeks ago

Computing Support Technician

Flint, MI

Full-time

Hybrid

Entry Level

2+ years exp

Mott Community College is seeking a Computing Support Technician to provide support and operations of the computing resources within the College. The role focuses on implementing standardization of ITS computer technology and maintaining over 3500 computers and printers while supporting faculty, staff, and students.

Higher Education

No H1B

Responsibilities

Provide support and operations of the computing resources within the College

Implement the standardization of the ITS computer technology as directed by the Manager of Computing Support Services

Responsible for setup and implementation of all college personal computing systems

Maintain and support approximately 3500+ administrative and academic computers and printers on campus and 10 remote sites

Be the end user contact for the college community when they experience difficulty or have questions regarding office or lab computers

Work with related outside groups, organizations and the community to foster collegiality and strategic partnerships as needed

Assign and oversee work performed by approximately 20 student workers and four externs

Train student workers and externs, and schedule students to ensure labs are properly staffed

Interview and recommend candidates for externships working in college computer labs

Qualification

Help desk supportDesktop supportComputer maintenanceWindows Operating SystemMicrosoft OfficeTroubleshooting skillsCustomer serviceMultitaskingNetwork troubleshootingMacintosh supportGoogle AppsOperating System imagingA+ certificationTeamwork skillsPositive communicationTechnical documentation

Required

Directly related professional work experience (may be earned concurrently) in the following areas:

One year of experience in help desk phone support, and

Two years experience with desktop support, and

Two years experience with computer maintenance and hardware, computer terminology and procedures, basic methods of troubleshooting and technical assistance

Ability to operate computer hardware, software and peripheral equipment

Strong customer service orientation, including treating the customer with patience, tact and courtesy

Must be able to communicate highly technical information in a way that is understood by skilled and non-skilled users

Knowledge of Window Operating System, Microsoft Office and printers in a networked environment

Must be able to multitask and prioritize work requests

Positive communication and teamwork skills required

Knowledge consistent with troubleshooting at the physical layer to support Client/Server and integrated systems