SWITS DIGITAL Private Limited ยท 2 weeks ago
Oracle Cloud HCM Help Desk Lead
Livermore, CA
Contract
Hybrid
Senior LevelSWITS DIGITAL Private Limited is seeking an experienced Oracle Cloud HCM Help Desk Lead to support the implementation and management of Oracle Cloud HCM modules. The role focuses on leading the Help Desk and HR Service Delivery aspects, collaborating with stakeholders and technical teams to ensure successful deployment and ongoing support.
Information Technology & Services
Responsibilities
Lead the end-to-end implementation of the Oracle Cloud HCM Help Desk (HR Service Delivery) module
Drive functional design sessions, gather business requirements, and translate them into scalable Oracle Cloud configurations
Configure workflows, case management, knowledge base, approvals, SLAs, and security roles
Lead and support system testing activities, including unit testing, integration testing, and UAT
Act as the primary functional SME for the Help Desk module throughout the project lifecycle
Collaborate with technical teams on integrations, reporting, and data migration as needed
Support change management, documentation, and end-user training efforts
Provide guidance on post-go-live support, enhancements, and optimization opportunities
Qualification
Required
Proven experience leading Oracle Cloud HCM implementations, specifically Help Desk / HR Service Delivery
Strong hands-on experience with design, configuration, and testing
Experience acting as a functional lead on at least one full Oracle Cloud HCM implementation
Strong understanding of HR processes and service delivery models
Excellent stakeholder communication and leadership skills
Ability to work in a hybrid environment, including onsite presence in Livermore, CA (2 days/week)
Preferred
Experience with additional Oracle Cloud HCM modules (Core HR, Absence, Talent, etc.)
Prior experience in enterprise or public-sector environments
Experience supporting post-implementation stabilization and enhancements
Company
SWITS DIGITAL Private Limited
At SWITS Digital Private Limited, we are driven by innovation, integrity, and a commitment to empowering businesses through technology.
Founded in 2024
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase