Coforge · 3 weeks ago
Banking call center agent
Augusta, GA
Full-time
Onsite
Mid Level
$17/hr - $17/hr
3+ years expCoforge is seeking a Banking call center agent to provide high touch customer care for their Consumer banking customers. The role involves managing a high volume of case work, ensuring exceptional service, and acting as a subject matter expert for consumer products and services.
Artificial Intelligence (AI)Software
Hiring Manager
Shabnam Shaikh
Responsibilities
Provide high touch customer care for all of our clients’ Consumer banking customers
Manage and prioritize a high volume of case work through various channels of communication both externally and internally. Phone, Email, direct messaging, etc
Provide escalation support for Tier 1/Tier 2 Shared Resources team
Ensure customers experience exceptional service by providing clear, concise written and verbal communication for internal and external customers
Act as subject matter expert for Consumer products, services and systems as well as partnering with non-consumer lines of business with ties to consumer products and services
Communicate directly with clients regarding all consumer products and services and maintain a flexible learning approach to ongoing changes relating to those products and services
Partner with client onboarding specialists including assistance with customer onboarding and documentation requests
Abide by our client’s policies, procedures, and regulatory compliance guidelines
Advanced organizational skills, prioritizing business needs and meeting service level agreement deadlines
Utilize unique specialized skills as needed per direction of management
Provide exceptional client experience
Qualification
Required
3 Years of experience in banking or call center
Customer service oriented, with a strong orientation for sensitivity and professionalism when handling customer calls, questions, and concerns
Strong oral presentation and training delivery skills in-person and over the phone required
Excellent problem-solving, analytical and critical thinking skills
Demonstrated ability to influence and establish positive working relationships across the organization required
Results oriented in a high-performance team environment
Self-starter and ability to multi-task in a fast-paced environment
Outstanding organization and effective time management skills
Proficiency in the use of Microsoft Office products (MS Word, MS PowerPoint, MS Excel)
Must be able to work a flexible schedule that will include a rotation of evening and Saturday hours
Preferred
3+ years of banking experience, with a demonstrated knowledge of consumer products, systems and services recommended
General working knowledge of all applicable banking laws and regulations
Company
Coforge
Coforge is a IT solutions organization, servicing customers in North America, Europe, Asia and Australia.
10001+ employees
H1B Sponsorship
Coforge has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (368)
2024 (292)
2023 (325)
2022 (43)
Funding
Current Stage
Public CompanyTotal Funding
$489.46MKey Investors
BPEA EQT
2023-05-02Post Ipo Secondary· $108.46M
2019-04-06Post Ipo Equity· $381M
2004-08-30IPO
Leadership Team
Sudhir Singh
CEO and Executive Director
Manish Hermajani
Senior Vice President, Head of Investor Relations
Recent News
Business Standard India
2026-01-05
2026-01-05
2026-01-05
Company data provided by crunchbase