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ASSA ABLOY Group · 8 hours ago

Application Engineer

New Haven, CT

Full-time

Onsite

New Grad, Entry Level

ASSA ABLOY Group is seeking a Technical Support Application Engineer who will navigate customer product challenges within a global enterprise. The role involves providing technical support for electro-mechanical locks and access control products, ensuring customer satisfaction through effective troubleshooting and collaboration with various teams.

BiometricsConsumer ElectronicsElectronicsFurnitureHomeland SecurityManufacturingPublic SafetySecurityService IndustrySmart Home

H1B Sponsor Likely

Responsibilities

Provide exemplary technical support to customers via phone, email, chat, and remote support

Perform comprehensive troubleshooting of electro-mechanical hardware, meticulously evaluating symptoms to diagnose issues effectively

Deliver prompt and accurate feedback to customers, ensuring satisfaction and resolution

Effectively prioritize and manage multiple concurrent issues to ensure timely resolution and customer satisfaction

Generate Wiring Diagrams based on customer-provided software schedules, maintaining attention to detail and accuracy

Participate in Beta testing initiatives and contribute to product improvement by providing insightful feedback and detailed reporting

Utilize laboratory equipment to conduct diagnostic tests and identify root causes of hardware issues, facilitating continuous improvement

Monitor and identify escalation cases or issues that require immediate attention

Collaborate with different teams and departments to gather information, evaluate potential solutions, and determine appropriate actions to resolve escalations

Maintain accurate detailed records of escalated cases, including actions taken, customer interactions and resolutions achieved using MS Dynamics

Qualification

Technical supportElectro-mechanical locksAccess control productsCustomer centricityCritical thinkingOrganizational skillsTeamworkWiring DiagramsMS DynamicsNetwork experienceWIFI experienceLock Hardware IndustryCommunication skillsAttention to detailCross-functional collaboration

Required

Associate or Bachelor's degree (or equivalent) in engineering or a related field

Must have hands-on experience any of the following areas: technical support, training, education, sales, or customer support role

Strong critical thinking and decision-making abilities

Good organizational skills, creative ability, and attention to detail

Excellent track record in teamwork and customer centricity

Experience working with cross functional teams and customers

Preferred

Technical understanding of EM and EAC products preferred

Ability to communicate and present effectively

Access control, WIFI, Network and Lock Hardware Industry experience preferred

Company

ASSA ABLOY Group

Glassdoor3.7

ASSA ABLOY Group is a door opening solutions, dedicated to satisfying end-user needs for security, safety, and convenience. It is a sub-organization of ASSA ABLOY Group.

Founded in 1994

Stockholm, Stockholms Lan, SWE

10001+ employees

http://www.assaabloy.com/en/com

H1B Sponsorship

ASSA ABLOY Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2021 (1)