Vericast · 1 month ago
Customer Care Specialist I - Contract
San Antonio, TX
Contract
Onsite
New Grad, Entry Level
$16.50/hr - $16.50/hr
0+ years expVericast is a financial institution performance partner helping banks and credit unions drive growth and improve efficiency. The Customer Care Specialist I role involves assisting clients via phone, email, or chat, resolving issues, and recommending solutions to enhance customer experience.
AdvertisingE-CommerceMarketing
Responsibilities
Provide friendly, efficient, and professional customer service
Resolve issues quickly and effectively
Recommend solutions that enhance the customer experience
Work within assigned client programs to meet performance goals
Engage with Customers: Handle inbound and outbound calls based on your assignment
Learn & Grow: Successfully complete training and stay updated with ongoing learning
Process Requests Efficiently: Enter and manage orders, handle cancellations/changes, and request reprints or credits
Protect Customer Data: Ensure security and privacy for every interaction
Utilize Tools & Resources: Accurately enter data and ensure smooth follow-up processes
Track Performance & Improve: Monitor individual performance and contribute to team success
Make an Impact: Participate in outbound calls as needed to meet client objectives
Be a Team Player: Support team and company goals while maintaining a professional and secure work environment
Qualification
Required
High School Diploma/GED required
0-2 years of experience
Strong multitasking abilities
Attention to detail
Excellent communication & interpersonal skills
Basic computer knowledge
Willingness to learn & grow with ongoing training
Preferred
Customer service, banking, or retail experience is a plus!
Benefits
Medical, dental and vision coverage
401K
Generous PTO allowance
Life insurance
Employee assistance
Pet insurance
Company
Vericast
Vericast engages in automotive, marketing, advertising, e-commerce, telecom and intelligent media services.
1001-5000 employees
H1B Sponsorship
Vericast has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2023 (2)
2022 (9)
2021 (5)
2020 (7)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
MacAndrews & Forbes, Incorporated
2005-01-01Private Equity
Leadership Team
Lisa Nicholas
SVP FI Marketing Products & Strategy
Paul Mandeville
Chief Product Officer
Recent News
Company data provided by crunchbase