Nutanix · 4 days ago
Digital Engagement Program Manager
Durham, NC
Full-time
Hybrid
Mid, Senior Level
$124K/yr - $248K/yrNutanix is driving digital transformation through innovative customer engagement programs. They are seeking a Digital Engagement Program Manager to lead global strategies that optimize the entire customer lifecycle, focusing on automation and enhancing customer experience.
Data CenterEnterprise SoftwareInformation TechnologySoftwareVirtualization
Responsibilities
Lead global digital engagement programs across onboarding, adoption, quoting automation, and renewals
Own strategy, execution, governance, and measurement for lifecycle workflows that reduce churn and drive upsell/expansion
Develop and implement "one-to-many" engagement programs that guide customers through their lifecycle efficiently, moving beyond individual high-touch interactions
Design and scale automation frameworks to deliver personalized, timely customer interactions in multiple languages
Integrate AI-driven solutions:
Boost rep productivity through intelligent workflows and automation
Deploy customer-facing AI virtual assistants for proactive, personalized engagement
Develop and maintain Planhat dashboards to track executive KPIs (GRR, ARR, Renewal Win Rate, Time to Value, SAM productivity)
Implement predictive engagement models leveraging data analytics to identify risk, improve retention, and accelerate value realization
Create and influence value-driven content across email, video, web, community, and portal to educate and engage customers
Collaborate cross-functionally with Customer Success, Product, Marketing, and Engineering to align programs with GTM strategies
Monitor and optimize KPIs to measure impact on efficiency, customer experience, and revenue growth
Qualification
Required
Proven experience in digital engagement strategy, automation, AI integration, and lifecycle management within SaaS or technology
Expertise in Planhat, CRM systems (Salesforce), marketing automation platforms, and AI-driven engagement tools
Strong analytical skills with ability to translate insights into actionable programs
Exceptional project management and stakeholder engagement skills
Passion for driving customer-centric innovation and measurable business outcomes
Benefits
Sign-on bonus
Restricted stock units
Discretionary awards
Medical benefits
Financial benefits
401(k) eligibility
Various paid time off benefits
Vacation
Sick time
Parental leave
Company
Nutanix
Nutanix specializes in cloud software, offering organizations a single platform for running apps and data across clouds.
Founded in 2009
5001-10000 employees
H1B Sponsorship
Nutanix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (260)
2024 (152)
2023 (300)
2022 (282)
2021 (137)
2020 (143)
Funding
Current Stage
Public CompanyTotal Funding
$1.9BKey Investors
Bain Capital Private EquityNational Science FoundationKhosla Ventures
2024-12-11Post Ipo Debt· $750M
2020-08-27Post Ipo Debt· $750M
2016-09-30IPO
Leadership Team
Rajiv Ramaswami
President and CEO
Rukmini Sivaraman
EVP and Chief Financial Officer
Recent News
Company data provided by crunchbase