ROCS Grad Staffing ยท 3 weeks ago
Bilingual Office Coordinator
Fairfax, VA
Full-time
Onsite
New Grad, Entry LevelROCS Grad Staffing is a nonprofit organization seeking a Client Intake Coordinator to be the first point of contact for clients, visitors, and volunteers. This role involves managing front-desk coordination, client intake, and providing administrative support while ensuring a welcoming environment and maintaining accurate client records.
ConsultingCRMEducationEmploymentHuman ResourcesInformation TechnologyMarketingRecruiting
Hiring Manager
Devin Jones
Responsibilities
Manage the front desk and oversee the daily flow of clients, visitors, and volunteers
Welcome and assist clients, visitors, and volunteers in a professional and friendly manner
Conduct client intake and maintain records using Salesforce or a similar CRM system
Answer phone calls and respond to voicemails from clients, partners, and referral agencies
Perform database cleanup and close out client transactions at the end of each day
Train and support front desk volunteers, reinforcing best practices and procedures
Assist with client satisfaction surveys and feedback initiatives
Coordinate lunch and PTO schedules to ensure Spanish-language coverage at the front desk
Provide light housekeeping support in shared spaces as needed
Assist with additional operational or client-facing tasks as assigned
Qualification
Required
Fluent in Spanish and English
High school diploma or equivalent
Strong customer service and interpersonal skills
Proficiency with Microsoft Office (Outlook, Word, Excel, SharePoint)
Reliable, organized, and comfortable working in a fast-paced, client-facing environment
Preferred
Bachelor's degree
Experience using Salesforce or another CRM system
Company
ROCS Grad Staffing
We help businesses throughout the Northern VA and Washington DC Metropolitan areas find the top recent college grad talent for entry and junior level positions.
Founded in 2003
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Brandon Labman
Co-Founder
Company data provided by crunchbase