828 Logistics · 1 month ago
Logistics Account Manager
Cincinnati, OH
Full-time
Onsite
Mid Level828 Logistics is seeking a Logistics Account Manager to develop and grow relationships within client organizations. The role involves managing customer accounts, ensuring performance metrics are met, and providing exceptional service while identifying growth opportunities.
Freight ServiceLogisticsTransportation
Responsibilities
Develop and grow relationships at multiple levels within client organizations
Identify opportunities to expand business with current accounts
Retain & grow a portfolio of customer accounts
Act as a primary point of contact for customers, addressing needs and creating solutions
Provide an exceptional customer experience with the support of 828’s best-in-class service delivery team
Monitor and manage account performance, ensuring satisfactory performance to KPI’s & SLA’s
Negotiate transactional and contractual pricing agreements with customers and carriers
Manage service exceptions, communicate exceptions to customers & escalate issues internally as appropriate
Stay apprised of industry trends and best practices to continuously improve service offerings
Conduct business reviews & recommend strategies to drive growth and enhance customer satisfaction
Qualification
Required
Demonstrated success in freight brokerage and transportation logistics
Strong negotiation & problem solving skills
Strong written and verbal communication
Working knowledge of supply chain technologies
Ability to multi-task in a fast-paced environment
Effective communication and interpersonal skills with the ability to influence others both internally and externally
Ability to self-start and independently manage workload
Proficiency in MS Office Suite and logistics software
Benefits
Career advancement opportunities and on-the-job training
Medical, dental, vision and life insurance
401(k) company match program
On-site gym facility
Paid time off
Company
828 Logistics
828 Logistics is a transportation company that provides truckload services for the automotive industry.
Founded in 2017
51-200 employees
H1B Sponsorship
828 Logistics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Jon Haines
CEO
Recent News
Company data provided by crunchbase