Orchestra · 3 weeks ago
Manager, Client Management Operations
New York, N.Y.
Full-time
Hybrid
Mid Level
$75K/yr - $90K/yr
4+ years expOrchestra is a strategic communications and marketing company that integrates people, platforms, and stories to help clients build lasting influence. The Manager, Client Management Operations will support the execution of core client management initiatives, ensuring that systems and processes for client retention and growth are executed effectively.
MarketingPublic RelationsTelecommunications
Responsibilities
Partner closely with senior leaders to translate strategic priorities into actionable plans, timelines, and deliverables
Coordinate across Operations, Finance, and client-facing teams to support internal and cross-functional initiatives
Own and project manage key client management priorities including client leadership model adoption, internal trainings, and cross-sell and growth readiness efforts
Support efforts to retain, grow, and strengthen client partnerships across multiple teams
Manage and prioritize multiple workstreams, balancing urgent requests with longer-term projects
Support executive time management, scheduling, and prioritization as needed
Help drive change management initiatives by supporting adoption of new processes and ways of working
Identify opportunities to simplify workflows, improve clarity, and reduce rework
Own and manage specific processes, programs, or internal initiatives end-to-end
Help enforce core Client Management processes (inputs, timelines, ownership), escalating gaps as needed to ensure consistency and follow-through
Support intake, triage, and prioritization of Client Management requests to ensure focus on the highest-impact work
Prepare briefings, summaries, and materials for executive and cross-functional meetings to enable faster, more effective decision-making
Contribute to refining Client Management operating models based on what’s working and what’s not
Support planning and execution of high-visibility internal and external events (e.g., trainings, conferences), as needed
Qualification
Required
4–6 years of experience in operations, project management, agency, startup, campaign, or similarly fast-paced environments
Strong stakeholder management skills and comfort working with senior leaders
Excellent project management skills, with the ability to prioritize workstreams and track progress across multiple stakeholders
Proven ability to manage multiple projects simultaneously, work efficiently under pressure, and meet deadlines with high attention to detail
Ability to take initiative, manage up, maintain confidentiality, and exercise sound judgment
Strong judgment and comfort handling sensitive information
Benefits
Medical, dental and vision insurance for employees and dependents
Pre-tax Health Savings Account Savings Plan (HSA-SP) or Flexible Spending Account (FSA)
401K with a 4% employer match and no vesting period
Generous paid time off (PTO)
Pre-tax commuter benefits
Mobile phone reimbursement for data and minutes
Employer-funded life insurance
Discounted annual bikeshare membership
Corporate discounts through Tickets at Work
Company
Orchestra
Orchestra is an operator of a media and communications company that offers branding, designing, media relations, and other such services.
501-1000 employees
H1B Sponsorship
Orchestra has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (10)
2023 (28)
2022 (51)
2021 (37)
2020 (39)
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase