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Hussey Seating Company · 3 weeks ago

National Service Coordinator

North Berwick, ME

Full-time

Onsite

Mid Level

Hussey Seating Company is a provider of seating solutions, and they are seeking a National Service Coordinator. The role involves executing sales of service, repair, and renovation activities while managing customer relationships and project deliverables to ensure on-time completion and high customer satisfaction.

Mechanical Or Industrial Engineering

Culture & Values

Responsibilities

Support pricing and proposals for National Service and Repair market

Proactively manage the Inspection and Maintenance programs for new and existing National Service clients using Salesforce.com

Further develop and promote the selling of new venue assessments/inspections and maintenance contracts within the IAVM / Sports and Entertainment markets via direct outreach as directed

Work with certified installation subcontractors to solicit pricing, execute subcontracts/purchase orders

Develop long-term relationships and capitalize on opportunities that immediately satisfy customer and direct staff needs

Follow up of new and existing proposals to secure purchase contracts and increase sales to meet sales and profitability budgets

Coordinate/Manage all orders to complete renovation projects on time, within budget, and meeting internal and customer expectations

Work with Engineering to develop custom Engineer to Order (ETO) solutions which meet customer product requirements

Work closely with the Operations Team to determine critical project deliverables such as ship dates, drawings, freight / logistics

Maintain a high level of product knowledge and applicable installation methods

Be responsive to all customer requests to attain excellent customer service

Qualification

Salesforce.comCustomer ServiceProject ManagementMechanical AptitudeArchitectural DrawingsNegotiating SkillsInterpersonal SkillsProblem-Solving SkillsCommunication SkillsTeamwork

Required

2-year technical associate degree or equivalent experience

Good personal presentation skills and ability to work closely with other functional areas of the Company

Self-motivated, organized, and creative with a bias for action

Able to express self clearly and tactfully both verbally and in writing

Strong customer focus, interpersonal savvy, and negotiating skills

Ability to plan and manage multiple tasks and be flexible to changing priorities

Strong analytical and computer skills in the following areas: Word, Excel, Salesforce, IFS and Connects (HSC)

Willingness and ability to troubleshoot repair issues on the phone or in person with installer or customer

Be an advocate for Hussey Seating in the industry and develop lasting relationships with IAVM customers and HSC dealers as needed

Willing to work within a team-based environment

Must demonstrate strong problem-solving skills, and ability to think ‘outside of the box' as necessary to complete a project on time, complete and within budget

Must understand architectural drawings, product specifications, and the construction bidding process

Available for overnight travel as required (2-3 days a quarter +/-)

Preferred

Strong mechanical aptitude and installation experience a plus

Product knowledge of Hussey and competitive product solutions and offerings a plus

Manufacturing, CAD, design, and installation process knowledge a plus

Company

Hussey Seating Company

Hussey Seating makes a full line of top quality spectator seating including fixed polymer and upholstered chairs, telescopic platforms and telescopic gym seats, portable folding chairs and fixed learning systems.

Founded in 1835