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Harvard University · 2 weeks ago

Program Manager, Risk and Compliance Services

Cambridge, MA

Full-time

Hybrid

Senior Level

7+ years exp

Harvard University is a prestigious institution dedicated to advancing its mission through collaboration and innovation. The Program Manager, Risk and Compliance Services, is responsible for administering the University’s Anonymous Reporting Hotline and supporting the Institutional Compliance Program and the Institutional Risk Management program.

EducationHigher EducationUniversities

Growth Opportunities

No H1B

Responsibilities

Manage the University’s Anonymous Reporting Hotline, including prompt review and triage of incoming reports, outreach and follow up with university officials, oversight of case management, communications with reporters, maintaining system records, maintenance of system records, production of reports, and updates to supporting materials such as standard operating procedures, templates and contact lists

Provide support to the Associate Director, Risk and Compliance Services, by assisting with regulatory research, participating in meetings, and assisting with compliance assessments

Support the IRM program, including assisting the Institutional Risk & Compliance Officer with the university-wide risk assessment process

Stay abreast of current events, applicable laws, regulations, and trends in the higher education risk and compliance landscape to support the University’s compliance efforts

Perform other related duties as required

Qualification

Compliance experienceHotline operationsInvestigative processesMicrosoft Office SuiteData analytics toolsEthicsPoint softwareJudgmentPrioritizeCommunicationWork independently

Required

Bachelor's degree or equivalent work experience required

7+ years' experience in a compliance or legal role and/ or demonstrated experience in hotline operations or conducting investigations in a compliance, HR, or related setting

Preferred

Experience in a University or healthcare setting

Certified Compliance and Ethics Professional (CCEP) or Certification in Healthcare Compliance (CHC) is preferred but not required

Ability to work independently, prioritize tasks, and meet deadlines

Strong judgment and discretion handling sensitive and confidential information

Excellent written and verbal communication skills and the ability to coordinate with a broad range of university officials and maintain timely follow up

Knowledge of Microsoft Office Suite, including Excel and data analytics tools

Familiarity with hotline systems, case management platforms, or investigative processes

Experience with Navex's EthicsPoint hotline software a plus