BlackRock · 1 day ago
Aladdin Client Experience, Product Expert
Atlanta, GA
Full-time
Hybrid
Mid, Senior Level
$110K/yr - $145K/yrBlackRock is a global investment management corporation dedicated to helping people experience financial well-being. The Aladdin Client Experience team is seeking a Product Expert to resolve complex client inquiries, enhance the service desk team's capabilities, and collaborate with product teams to support ongoing development.
Asset ManagementCrowdfundingFinancial ServicesFinTechReal Estate Investment
Responsibilities
Escalation ownership: Act as the escalation point for complex and technical client inquiries, ensuring timely and accurate resolution
Cross functional collaboration: Partner with internal teams including Product and engineering teams to troubleshoot issues and provide client insights that inform product development and feature enhancements
Release readiness: Prepare and upskill the service desk team for new product features and releases
Critical incidents: Partner with Engineering & SRE on health monitoring and telemetry to resolve critical incidents quickly and prevent disruption of service
Knowledge development: Build and maintain service desk knowledge through structured training initiatives, documentation and other resources
Be present with our clients: Engage directly with clients to support resolution of complex inquiries, and participate in client visits and forums to strengthen relationships, deepen market & product understanding and bring client feedback into the organisation
Continuous improvement: Identify recurring issues and recommend solutions to improve client experience and service efficiency
Be a student every day: We foster a culture of ongoing learning. Expand your insight into our clients, their organizations, and our product to consistently elevate our service quality
Team leadership & Development: Provide guidance, mentorship and support, fostering professional growth and ensuring high-quality client interactions
Qualification
Required
A working understanding of one of the following product areas: Performance attribution, Portfolio Modeling, Analysis, and Reporting, Credit and Market Data, Cloud-Based Data Warehouse, Vendor Reference Data, Trading support, including FIX workflows, Investment Compliance, Post Trade Operations
Experience resolving complex client or product issues in a support or service environment
A consultative approach to understanding client needs and a passion for solving problems
Excellent written and verbal communication skills, with the ability to navigate complex or sensitive situations, listen actively, and respond with empathy and professionalism
Eagerness to explore new technologies and adeptness in promptly implementing newfound knowledge
Ability to work collaboratively across support, product and development teams
Comfortable engaging with clients directly, including representing the service desk in meetings or onsite visits
Enthusiasm for learning in a fast-paced, evolving environment
Preferred
Experience in the creation of automation tools and support tooling
Linux/Unix knowledge
Experience with Python, Java, REACT, or any other relevant coding languages
Proven ability to lead and mentor team members, with past experience in leading all aspects of people (e.g., mentoring, providing performance feedback, coordinating workloads)
Benefits
Annual discretionary bonus
Healthcare
Leave benefits
Retirement benefits
Strong retirement plan
Tuition reimbursement
Comprehensive healthcare
Support for working parents
Flexible Time Off (FTO)
Company
BlackRock
BlackRock is an investment company that offers its services to institutions, intermediaries, foundations, and individual investors.
Founded in 1988
10001+ employees
H1B Sponsorship
BlackRock has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (34)
2023 (8)
2022 (37)
2021 (31)
2020 (27)
Funding
Current Stage
Public CompanyTotal Funding
$6.59BKey Investors
Ariel Yehezkel
2025-06-20Post Ipo Equity· $0.02M
2025-03-27Post Ipo Debt· $1.08B
2024-07-17Post Ipo Debt· $2.5B
Leadership Team
Andrew Leba
Vice President & Legal Counsel
Mike Strug
Vice President
Recent News
2026-01-14
Investing.com
2026-01-14
Company data provided by crunchbase