The Depository Trust & Clearing Corporation (DTCC) · 3 weeks ago
Application Support Engineer/ Production Support Engineer
Jersey City, NJ
Full-time
Hybrid
Senior Level
6+ years expThe Depository Trust & Clearing Corporation (DTCC) is at the forefront of innovation in the financial markets, committed to employee growth and success. The Application Support Engineer will specialize in maintaining and providing technical support for applications, working closely with development teams and clients to resolve incidents and ensure operational stability.
FinanceFinancial ExchangesFinancial ServicesInformation Technology
Responsibilities
Apply ITIL Change, Incident, and Problem Management processes to maintain operational stability
Lead Major Incident calls , engage appropriate teams, and drive root cause analysis for critical production issues
Troubleshoot and debug complex system components in highly regulated environments spanning on-prem and cloud applications
Analyze application designs and provide feedback on gaps or optimization opportunities
Participate in Disaster Recovery / Loss of Region events (planned and unplanned), ensuring compliance and evidence collection
Contribute to Monthly Service Reviews (MSR) with development partners to review KPIs
Collaborate across teams to resolve application issues and provide input during design and development stages
Support audit requests by providing documentation and evidence promptly
Plan and implement certificate creation/renewals
Create, modify, and monitor dashboards to improve observability and proactively detect issues
Capture and analyze project requirements, translating them into technical specifications
Resolve critical application alerts and production defects, providing business impact analysis
Review and update knowledge articles and runbooks with development teams
Identify and implement automation opportunities to reduce manual monitoring efforts
Execute pre-production/production code deployment plans and vendor application upgrade processes
Align risk and control processes into daily responsibilities to mitigate operational risk
Qualification
Required
Minimum of 6 years of related experience
Bachelor's degree preferred or equivalent experience
Hands-on experience with distributed systems (Unix/Linux/Windows)
Strong SQL/PLSQL and scripting skills (Python, Bash, Shell)
Familiarity with relational databases (DB2, Oracle, Snowflake)
Experience with scheduling tools (AutoSys, Control-M)
Monitoring and observability tools (Splunk, Dynatrace, Grafana)
Middleware and messaging systems (WebSphere, JBoss, IBM MQ, Kafka)
Proven ability to lead incident management and root cause analysis
Preferred
Mainframe troubleshooting (COBOL, JCL, DB2 Stored Procedures)
Cloud platforms (AWS, Azure, OpenShift) and modern databases (Postgres, Snowflake)
ETL tools (Informatica, Talend)
Benefits
Comprehensive health and life insurance and well-being benefits, based on location
Pension / Retirement benefits
Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Company
The Depository Trust & Clearing Corporation (DTCC)
With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry.
5001-10000 employees
H1B Sponsorship
The Depository Trust & Clearing Corporation (DTCC) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (119)
2024 (59)
2023 (74)
2022 (84)
2021 (36)
2020 (77)
Funding
Current Stage
Late StageLeadership Team
Frank La Salla
President, CEO and Director of DTCC
E
Edward Cortes
Executive Director
Recent News
2026-01-09
Company data provided by crunchbase