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Amerant Bank · 5 hours ago

Client Associate

Coral Gables, FL

Full-time

Onsite

Entry Level

1+ years exp

Amerant Bank is seeking a Client Associate to provide customer service and transactional support to Wealth Management Advisors. The role involves assisting with account management, customer inquiries, and general administrative tasks to ensure smooth operations in wealth management services.

Financial Services

Responsibilities

Provides support to WMA (IC or RM) in updating of KYC and Investment Profile as well as renewal of W8s and IDs, including customer calling, form filling support and retrieval from customer location; discusses with customer investment profile for review and update as needed

Provides support in the account opening process by attending meetings with customers and/or assuring the new account file that is provided by the WMA (IC or RM) is complete as per checklists. Follows-up with prospective customers for any missing documentation that has been determined. Initiates and follows-up account opening process. Provides support in the onboarding process

Provides customer service support by screening customer calls while trying to solve customer queries. Opens and follows-up on requests related to: account profile, telephone and address, inclusion and removal of accountholders (includes deceased customers), initiation of wire and securities transfers, continuous monitoring of funds due, securities transfer to/from non-US brokers (non-ACAT), account registration changes, reference letters, pledged accounts setup and release, processing of deposits in check, setup of multi-currency capabilities as well as special features (real time quotes, research access, online trading capabilities, etc.), processing of journal entries

Aids WMA (IC or RM) in setting appointments, managing calendars and coordinating business trips; Provides general office administrative support: copying, scanning, faxing, archiving, supply ordering, setting up courier deliveries, coordinating translation of documents with outside vendor among others

Acts as primary liaison with Wealth Management Operations; Participates in special projects: massive mailing, database maintenance, etc

Remain current on market news and events by dedicating work and personal time reading and browsing financial news and media. CAs must also remain current on general investments and products knowledge by their active and enthusiastic participation in scheduled courses, trainings, and product meetings

Ensures preventive measures are carried out to fully comply with current rules, regulations and internal policies relating to risks pertaining to BSA, USA Patriot Act, OFAC and other AML related issues

Acts as backup as needed for other CAs

In order to fulfill duties with expected level of competency, incumbent must demonstrate:

Ability and eagerness to learn

Verbal, written and interpersonal skills

Customer service orientation

Organization skills (archiving, tracking, follow-up)

Qualification

Customer serviceWealth Management supportBilingual (English/Spanish)MS Office proficiencyNMLS registrationOrganization skillsVerbal communicationWritten communicationInterpersonal skills