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Penske Truck Leasing · 3 weeks ago

Customer Service Coordinator - Multiple Shifts Available

Reading, PA, United States

Full-time

Hybrid

New Grad, Entry Level

$20/hr - $21/hr

Penske Logistics is looking for Transportation Customer Service Coordinators to become part of an excellent team. In this role, you will monitor route status and provide required information using Transportation Management Systems and electronic resources, ensuring effective communication with customers and drivers.

Financial ServicesLeasingRental

H1B Sponsor Likely

Responsibilities

Acts as the first line of contact for customer’s routine reporting requirements, providing the customer with status updates as needed

Communicates effectively with customers and drivers providing concise instruction and/or information through verbal and written communication methods

Answers and processes requests received through inbound calls and emails in a timely manner

Monitors routes for exceptions/abnormal route conditions, and provides timely feedback to internal and external customers

Escalates all non-routine customer inquiries appropriately to solve operational issues

Serves as the primary contact for data collection, audit, and reporting of various performance metrics

Supports with root cause analysis, use of reporting tools, and Key Performance Indicators

Other projects as assigned by the supervisor

Qualification

Transportation Management SystemsCustomer communicationData collectionVerbal communicationWritten communication

Required

Outgoing, customer-focused individuals

Ability to monitor route status and provide required information using Transportation Management Systems and electronic resources such as web portals and email

Flexibility to work weekends and holidays

Effective verbal and written communication skills

Ability to answer and process requests received through inbound calls and emails in a timely manner

Ability to monitor routes for exceptions/abnormal route conditions and provide timely feedback

Ability to escalate non-routine customer inquiries appropriately

Ability to serve as the primary contact for data collection, audit, and reporting of various performance metrics

Ability to support with root cause analysis, use of reporting tools, and Key Performance Indicators

Benefits

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

Associate Referral Program

Our associates also enjoy numerous associate discounts and opportunities to grow with the organization!

Company

Penske Truck Leasing

Penske Truck Leasing is a transportation solutions company that offers truck leasing, rental, and logistics services.

Founded in 1969

Reading, Pennsylvania, USA

10001+ employees

https://www.pensketruckleasing.com

H1B Sponsorship

Penske Truck Leasing has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (57)

2024 (53)

2023 (49)

2022 (39)

2021 (17)

2020 (12)