Senior Process Associate, L1 Wind Turbine Helpdesk Analyst Onsite Schenectady NY jobs in United States
cer-icon
Apply on Employer Site
company-logo

Genpact · 3 weeks ago

Senior Process Associate, L1 Wind Turbine Helpdesk Analyst Onsite Schenectady NY

positionUSA-New York
timeFull-time
remoteOnsite
seniorityMid, Senior Level

Genpact is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. In this role, the Senior Process Associate, L1 Wind Turbine Helpdesk Analyst will monitor and support wind turbine operations, ensuring continuous performance and troubleshooting issues as they arise.

AnalyticsArtificial Intelligence (AI)Business Process Automation (BPA)ConsultingInformation TechnologySoftware
check
H1B Sponsor Likelynote

Responsibilities

Real time monitoring and response of Renewable Energy power generating assets
Provide wind turbine parameter data to site technicians over the call to help them perform maintenance
Perform remote troubleshooting applying Remote Operations Center Fault Handling Procedures and Special Instructions
Escalate and communicate to next level of fleet support when remote troubleshooting is not effective ensuring to provide any relevant information to aid in additional support
Interface with site team and customer operation center when observe network interruption or loss of communication between power assets and Monitoring System
Monitor the ROC notifications for customer requests during the shift and take the necessary actions immediately
Follow ROC procedures to drive standardized global practices
Proficiently communicate with internal and external customers via written and verbal communication
Document all work performed via guidelines in approved procedures and appropriate playbook via provided digital tools

Qualification

Renewable energy experienceProgrammable Logic ControllersMS Office proficiencyCommunication skillsWork independently

Required

Excellent written and verbal communication skills
Ability to work independently
Excellent PC skills, experience using MS Office, MS Outlook, and Excel
Must be able to work variance shifts required for 24x7 operations

Preferred

Experience in renewable energy generation
Experience with industrial plant maintenance
Experience with maintenance and troubleshooting Programable Logic Controllers (PLC's

Benefits

Get hands-on experience, mentorship, and continuous learning opportunities

Company

Genpact

twittertwittertwitter
Glassdoor3.9
company-logo
Genpact is an information technology firm that offers business management, artificial intelligence, automation, and cloud services.
dateFounded in 1997
location
New York, New York, USA
people-size10001+ employees
web-link
https://www.genpact.com

H1B Sponsorship

Genpact has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (225)
2024 (257)
2023 (208)
2022 (187)
2021 (413)
2020 (514)

Funding

Current Stage
Public Company
Total Funding
$750M
2025-11-13Post Ipo Debt· $350M
2024-05-30Post Ipo Debt· $400M
2007-08-10IPO

Leadership Team

leader-logo
Balkrishan Kalra
President and Chief Executive Officer
linkedin
leader-logo
Aswin Chandrasekaran
Senior Vice President
linkedin

Recent News

Techcircle
Rewind 2025: Top tech M&A deals in India
2025-12-31
PR Newswire
Genpact Named a Leader in ISG Provider Lens™ 2025 for Insurance GCCs and Agentic AI Services
2025-12-11
MarketScreener
Insurers Adopt GCCs to Address AI Needs, Strengthen Operations
2025-12-10
Company data provided by crunchbase