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Builder.io · 3 weeks ago

AI Engagement Manager

United States

Full-time

Remote

Senior Level

$150K/yr - $225K/yr

5+ years exp

Builder.io is looking for an experienced AI Engagement Manager to join their team, focusing on customer success and product management. The role involves working with strategic customers to ensure successful adoption and scaling of the Builder platform, while collaborating closely with various teams to drive measurable outcomes.

Developer ToolsSoftwareWeb Design

Responsibilities

Own post-sale outcomes for a set of strategic enterprise accounts, with a focus on adoption, retention, and expansion

Work hands-on with teams at some of the world’s largest enterprises to understand their workflows, development practices, and organizational constraints, and help adapt Builder to fit how they actually work

Partner closely with Customer Engineers during technical onboarding and early implementation, then carry ownership forward as customers move into sustained usage and scale

Guide customers through change management as they adopt AI-assisted and AI-powered workflows, helping build habits that stick rather than one-time successes

Translate customer goals and constraints into clear success criteria, helping define what “good” looks like as automation and AI play a larger role in production workflows

Connect product usage and customer behavior to real business outcomes, using those insights to drive retention, expansion, and deeper adoption across teams

Serve as a trusted advisor to both technical and non-technical stakeholders, including engineers, product managers, designers, and executives

Act as a strong voice of the customer internally, partnering with Product and Engineering to surface patterns, gaps, and opportunities to serve our customers

Qualification

Customer SuccessTechnical Account ManagementAI conceptsWeb development workflowsChange managementCommunication skillsExecutive presenceStakeholder alignmentProblem-solving

Required

5+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, Product Management, consulting, or a similar customer-facing role in a technical SaaS environment

Practical experience and fluency with AI concepts including agents, models, and AI-assisted workflows, with the ability to discuss strengths, limitations, and real-world implications with customers

A strong technical foundation and comfort working close to modern web development workflows, APIs, and developer tools. You should be credible with engineers and able to reason about systems and tradeoffs

Experience driving adoption of complex products where change management, workflow redesign, or new operating models were required

Comfort operating in ambiguity and helping customers move forward and see the possibilities in an evolving environment

Strong communication skills and executive presence, with the ability to align stakeholders across engineering, product, and business teams

Benefits

Unlimited time off. 3 weeks is the minimum that we will ask you to take each year

Mental health days. We encourage you to take at least one per quarter to recharge

Paid parental leave. 12 weeks of full pay for the birth and care of a newborn child, or for the placement of a child for adoption or foster care

$500 home office improvement budget. Help get what you need to be comfortable working in a digital-first environment

$500 annual learning & development budget. Feel supported and empowered to continue developing your skills

Co-working space reimbursement. Work from any WeWork at anytime with an All Access pass, or reimburse up to $300/month at another local co-working space

Health Insurance. 100% employer-paid premiums for medical, dental, and vision insurance for employees, and 50% covered for eligible dependents

Additional Insurance. Depending on location, Builder covers your life insurance, short- and long-term disability, and you'll have access to supplemental benefits like accident and critical illness insurance

401k (for US based team members). Contribute to your financial future through our Guideline plan

Real equity. We have a four year vesting schedule with a one year cliff. We also have a ten (10!!) year exercise window 🤯 (yeah, we're pretty stoked about it!)