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CRG · 1 day ago

Collections Coordinator

Charlotte, NC

Contract

Hybrid

Entry Level

$23/hr - $24/hr

1+ years exp

CRG is a Consumer Packaged Goods client with a rich history and a commitment to diversity and inclusion. They are seeking a Collections Coordinator to manage customer payment platforms, analyze financial reports, and liaise with sales teams to resolve billing discrepancies.

Staffing & Recruiting

Hiring Manager

Blair Lutz

Responsibilities

Tracks customer payment platforms, dispute activity, and internal reporting to identify missed invoices and past-due balances; initiates outreach to resolve delinquencies and provides recommendations to leadership regarding account restrictions

Analyzes aging reports and enterprise financial systems to build and prioritize daily collection worklists

Serves as a point of contact for customers requesting invoice copies or statements, collaborating with sales team to address billing discrepancies such as tax questions or inaccurate account data

Acts as a liaison for sales teams when questions arise related to payment status, returned payments, or order release limitations

Leads resolution efforts with customers, internal teams, and collection partners for broken payment commitments, including evaluating when escalation to external collection agencies is appropriate

Conducts regular customer account reviews with collection teams to identify accounts paying outside of standard terms and develop targeted recovery strategies