Tata Consultancy Services · 2 weeks ago
Dynamics 365 AMS Lead
Lexington, KY
Full-time
Onsite
Senior Level, Lead/Staff
$64K/yr - $150K/yr
8+ years expTata Consultancy Services is seeking a Dynamics 365 AMS Lead to provide technical expertise in the development and ongoing support of Microsoft Dynamics 365 solutions. The ideal candidate will monitor and maintain MS Dynamics environments, manage incidents, and collaborate with stakeholders to ensure service level agreement adherence.
Business Information SystemsConsultingInformation TechnologyIT Management
Hiring Manager
Murali Krish 🎓✅(LION)
Responsibilities
Monitor and maintain MS Dynamics environments to ensure stability, performance, and compliance with security standards
Perform incident management, problem resolution, and root cause analysis for Dynamics 365 applications
Handle service requests, enhancements, and bug fixes as part of AMS operations
Ensure timely patching, version upgrades, and proactive health checks for Dynamics 365 environments
Collaborate with business stakeholders to prioritize AMS tickets and ensure SLA adherence
Maintain documentation for configurations, customizations, and operational procedures for AMS support
Provide knowledge transfer and training to client teams for smooth operations and adoption
Work closely with offshore teams to coordinate AMS activities and ensure seamless delivery
Partner with business stakeholders, product owners, and developers to translate business needs into technical solutions
Qualification
Required
The ideal candidate will have a proven track record of Strong coding and debugging skills which include customization of entities, Plug-in development, custom and OOB workflows, Ribbon Workbench, Form Customizations, SSRS and security configurations
With 8+ Years in IT, at least 6+ years of experience in MS Dynamics implementation (Online is preferred)
Provide technical expertise in identifying, evaluating, and developing technology solutions including MS Dynamics integrations with other Enterprise applications
Act as a key member of the team for development, implementation, and ongoing support of Microsoft Dynamics 365 solutions
Perform incident management, problem resolution, and root cause analysis for Dynamics 365 applications
Excellent communication, leadership, and stakeholder management skills
Monitor and maintain MS Dynamics environments to ensure stability, performance, and compliance with security standards
Perform incident management, problem resolution, and root cause analysis for Dynamics 365 applications
Handle service requests, enhancements, and bug fixes as part of AMS operations
Ensure timely patching, version upgrades, and proactive health checks for Dynamics 365 environments
Collaborate with business stakeholders to prioritize AMS tickets and ensure SLA adherence
Maintain documentation for configurations, customizations, and operational procedures for AMS support
Provide knowledge transfer and training to client teams for smooth operations and adoption
Work closely with offshore teams to coordinate AMS activities and ensure seamless delivery
Partner with business stakeholders, product owners, and developers to translate business needs into technical solutions
Preferred
Excellent knowledge of Microsoft Dynamics CRM concepts (i.e., Deep Know-How and proven record of Microsoft Dynamics CRM Implementation life cycle)
Utilize C# .NET as needed in support of the Dynamics solution
Strong problem-solving and analytical skills with a focus on innovation
Hands-on experience in D365 integration with third-party systems utilizing both SOAP and REST API
Strong coding and debugging skills which include customization of entities, Plug-in development, custom and OOB workflows, Ribbon Workbench, Form Customizations, SSRS and security configurations
Strong coding and customization experience on Azure solutions (Azure Functions, Logic Apps, Web Jobs, Service Bus, Webhook, API Management, Cloud Services Storage) must related to the MS Dynamics implementations
Benefits
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance.
Company
Tata Consultancy Services
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting.
10001+ employees
H1B Sponsorship
Tata Consultancy Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7880)
2024 (9690)
2023 (8537)
2022 (11159)
2021 (9813)
2020 (11984)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-08-25IPO
Leadership Team
K. Krithivasan
Chief Executive Officer & Managing Director
Aarthi Subramanian
President and Chief Operating Officer
Recent News
Business Standard India
2026-01-09
Company data provided by crunchbase