Solution Partners, Inc. · 3 weeks ago
System Support Specialist
NYC Metro Area
Full-time
Onsite
Mid Level
3+ years expSolution Partners, Inc. is a technology-focused firm seeking a System Support Specialist to provide comprehensive technical support across multiple locations. The role involves hands-on assistance, help desk management, and collaboration with teams to ensure seamless technology operations for the investment management sector.
Staffing & Recruiting
Hiring Manager
Gerrit E. Bowman
Responsibilities
Serve as the first line of defense and frontline technology expert for 20+ NYC associates, providing immediate hands-on support while simultaneously delivering high-quality remote technical assistance to associates across all offices nationwide
Manage the complete Help Desk experience—accurately documenting every issue, tracking resolutions, and ensuring no problem falls through the cracks regardless of which office needs support
Administer users, computers, and security groups across Active Directory and Azure Active Directory, managing permissions and provisioning with precision
Deploy and maintain Group Policy Objects (GPOs) that keep our multi-office infrastructure secure and standardized
Execute rapid PC setups and configurations when new team members join or technology needs evolve—knowing that every hour of downtime impacts business operations
Install, upgrade, and maintain desktop hardware and software across our technology stack, ensuring every system runs at peak performance while troubleshooting and guiding remote users through similar processes
Provide expert support across PC applications, desktop hardware, audio-visual systems, network infrastructure, and data communications—maintaining the skill level to solve virtually any technical challenge
Orchestrate audio-visual excellence for events ranging from small team meetings to large-scale presentations in our NYC office, ensuring flawless execution when executives and clients are in the room
Diagnose and resolve hardware issues quickly—both hands-on for NYC users and remotely for associates in other offices—coordinating repairs while minimizing user disruption and keeping everyone productive
Collaborate closely with Systems Support Specialists nationwide and the Director of Systems Support, providing project updates, sharing knowledge across the team, and escalating critical issues with sound judgment
Provide after-hours support and 24x7 coverage for both helpdesk and computer operations during your on-call rotation (every 5-6 weeks), being the reliable professional who responds when systems need immediate attention—regardless of which office or time zone requires help
Manage vulnerability assessments and drive remediation efforts that keep our infrastructure secure against evolving cyber threats
Coordinate television studio operations in NYC, responding to technical issues and ensuring our broadcasts maintain professional quality (comprehensive training provided)
Operate batch processing systems and promote development code to production using established scripts, supporting the software deployment lifecycle (training provided)
Perform related duties as assigned, adapting to the evolving technology needs of a dynamic investment management firm
Qualification
Required
Serve as the first line of defense and frontline technology expert for 20+ NYC associates, providing immediate hands-on support while simultaneously delivering high-quality remote technical assistance to associates across all offices nationwide
Manage the complete Help Desk experience—accurately documenting every issue, tracking resolutions, and ensuring no problem falls through the cracks regardless of which office needs support
Administer users, computers, and security groups across Active Directory and Azure Active Directory, managing permissions and provisioning with precision
Deploy and maintain Group Policy Objects (GPOs) that keep our multi-office infrastructure secure and standardized
Execute rapid PC setups and configurations when new team members join or technology needs evolve—knowing that every hour of downtime impacts business operations
Install, upgrade, and maintain desktop hardware and software across our technology stack, ensuring every system runs at peak performance while troubleshooting and guiding remote users through similar processes
Provide expert support across PC applications, desktop hardware, audio-visual systems, network infrastructure, and data communications—maintaining the skill level to solve virtually any technical challenge
Orchestrate audio-visual excellence for events ranging from small team meetings to large-scale presentations in our NYC office, ensuring flawless execution when executives and clients are in the room
Diagnose and resolve hardware issues quickly—both hands-on for NYC users and remotely for associates in other offices—coordinating repairs while minimizing user disruption and keeping everyone productive
Collaborate closely with Systems Support Specialists nationwide and the Director of Systems Support, providing project updates, sharing knowledge across the team, and escalating critical issues with sound judgment
Provide after-hours support and 24x7 coverage for both helpdesk and computer operations during your on-call rotation (every 5-6 weeks), being the reliable professional who responds when systems need immediate attention—regardless of which office or time zone requires help
Manage vulnerability assessments and drive remediation efforts that keep our infrastructure secure against evolving cyber threats
Coordinate television studio operations in NYC, responding to technical issues and ensuring our broadcasts maintain professional quality (comprehensive training provided)
Operate batch processing systems and promote development code to production using established scripts, supporting the software deployment lifecycle (training provided)
Perform related duties as assigned, adapting to the evolving technology needs of a dynamic investment management firm
Preferred
Meticulous attention to detail—you catch issues before they become problems and ensure every configuration is exactly right
Proven background in customer service with a track record of turning frustrated users into satisfied advocates, both in person and through remote support
Experience supporting executives is essential—you understand the unique demands, discretion, and white-glove service that senior leadership expects
3+ years of PC troubleshooting experience with ability to diagnose and resolve issues quickly under pressure
Strong audio-visual background with hands-on experience setting up and managing AV systems for professional environments
Excellent remote troubleshooting skills with ability to guide users through technical solutions clearly and patiently
PowerBI experience preferred—ability to support data visualization and reporting tools used by our investment teams
Broadcasting or television studio experience preferred but not required—we'll provide comprehensive training for our studio operations
A+ and/or Network+ certification preferred, demonstrating formalized technical knowledge
Passion for technology and genuine curiosity about how systems work together to enable business success
Ability to thrive in fast-paced, high-stakes environments where technology directly impacts business outcomes
Strong communication skills with ability to explain technical concepts clearly to non-technical professionals
Quick learner who adapts rapidly to new technologies, tools, and evolving business processes
Self-motivated and able to prioritize effectively when balancing immediate local needs with remote support requests from multiple offices
Company
Solution Partners, Inc.
On a contingency basis, we provide staff augmentation, consulting and permanent placement services to our clients for positions ranging from help desk and systems support to QA, development, analysis, subject matter experts, and general management.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase