Entrust · 2 weeks ago
Technical Writer – New Product Development, Hardware
Twin Cities Area
Full-time
Hybrid
Entry, Mid Level
2+ years expEntrust is a company that enables trusted identities, payments, and data protection globally. They are seeking a Technical Writer to prepare and maintain documentation for new products, including manuals and help systems, while collaborating with cross-functional teams to ensure clarity and consistency in technical publications.
Enterprise SoftwareFraud DetectionInformation TechnologyInternetSecuritySoftware
Hiring Manager
Grace Rusingiza
Responsibilities
Create and maintain end-user and administrator manuals, help content, installation instructions, and other technical publications in accordance with established standards
You will be expected to work with illustrations and leverage CAD models for parts and service illustrations
Manage all phases of documentation with a high degree of autonomy, including responding to last-minute changes in an Agile development environment
Work with a variety of Entrust software and hardware products supporting Instant Issuance and Bureau solutions
Ensure clarity and consistency by adhering to style guides; familiarity with the Microsoft Manual of Style is a plus
Collaborate with cross-functional teams including Software, Mechanical, Electrical, Firmware, Chemical, and Test Engineers
Integrate OEM documentation into Entrust product materials as needed to meet internal standards
Release libraries and documents to production through our ECO process using Oracle Agile software
Work off engineering bills of materials to generate parts books
Forward and verify documents for users to access
Communicate with engineering, service, and marketing teams to gather technical information, solicit documentation reviews, and provide status updates
Submit weekly status reports to the manager
Provide input into user interface design when appropriate
Support and maintain ISO 9001 and ISO 14001 certification through daily work activities
Actively pursue corrective and preventive actions to improve product and service quality
Halt processes that may negatively impact product or service quality
Qualification
Required
Associate degree in a STEM field or equivalent professional experience demonstrating technical aptitude across mechanical, electrical, and software disciplines
2+ years of experience creating and maintaining technical documentation for hardware products
Proven ability to meet deadlines and manage priorities within three-week Agile sprints
Strong written and verbal communication skills
Ability to work independently and collaboratively with cross-functional teams, including direct engagement with engineers and project managers
The ability to create visual diagrams, using illustrations and photography to supplement written content is required
Preferred
Proficiency with Adobe FrameMaker or similar publishing tools
Experience with SolidWorks, Composer, or equivalent tools
Familiarity with printer operation and firmware documentation
Proficiency with MadCap Flare or Adobe InDesign
Background using Oracle Agile or similar Product Lifecycle Management software and processes
Experience with Microsoft Visio or similar flowcharting tools
Familiarity with the RGB color model and data encryption concepts
Experience authoring SDK and API documentation
Basic understanding of cloud-based software environments
Company
Entrust
Entrust offers identity-based security software and services.
1001-5000 employees
H1B Sponsorship
Entrust has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (3)
2022 (3)
2021 (6)
Funding
Current Stage
Public CompanyTotal Funding
unknown2013-12-17Acquired
1998-08-18IPO
Leadership Team
Todd Wilkinson
President & Chief Executive Officer
John Grimm
Vice President of Strategic Alliances
Recent News
2025-11-25
2025-11-20
PR Newswire UK
2025-11-18
Company data provided by crunchbase