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Tekion Corp · 2 weeks ago

Manager, IT Systems

Cincinnati, OH

Full-time

Onsite

Mid, Senior Level

5+ years exp

Tekion is a company focused on innovating the automotive industry with a cloud-native platform. The Manager, IT will drive communication and collaboration across IT service towers to optimize operations and deliver high-performing ITSM services globally.

Artificial Intelligence (AI)AutomotiveBig DataMachine LearningManagement Information SystemsSoftware

No H1B

Responsibilities

Hire, train, and develop a team of IT professionals

Interact with management and staff to provide technical assistance for continuous improvement of IT solutions

Establish and maintain a positive, productive relationship with operational partners and staff

Lead infrastructure builds in new facilities

Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations

Measure, monitor, and maintain the team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA)

Develop and maintain policies, procedures, and processes

Oversee management of equipment and parts inventory

Create, manage, and support recognition and communication programs

Qualification

IT infrastructure managementNetwork architectureLeadership experienceTeam developmentData-driven decision makingProcurementBudgetingTeam buildingCommunicationTime management

Required

Bachelor's degree or 4+ years relevant professional, industry experience

5+ years of experience developing a team of technical professionals across multiple locations

Experience working with stakeholders to communicate issues while balancing business expectations

Leadership experience in a 24x7 operation supporting physical IT infrastructure (compute, network, storage)

Experience working with network architecture and client server technology

Ability to thrive in an ambiguous and fast-paced IT environment and capable of motivating teams

Experienced in making data-driven decisions

Established time management skills with the ability to direct multiple projects simultaneously

Experience in procurement, budgeting, forecasting, and asset management

Proven skills in leadership development and team building

Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences

Willingness and ability to travel up to 10% domestically within the United States