GTreasury · 1 week ago
Client Support Analyst II
Buffalo Grove, IL
Full-time
Hybrid
Entry, Mid Level
$65K/yr - $65K/yr
2+ years expGTreasury is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. The Client Support Analyst II role involves providing technical support for the global TMS, troubleshooting complex client issues, and collaborating with various teams to ensure client satisfaction.
AccountingBankingBusiness IntelligenceEnterprise SoftwareFinancial ExchangesFinancial ServicesFinTechInformation TechnologyPaymentsSoftware
Responsibilities
Act as Tier 2 support for all client related issues (both internal and external)
Efficiently and competently troubleshoot and resolve issues in a timely manner
Work with teams of Account Managers, Solutions Team members and DevOps if issues are complicated and require internal resources in order to resolve
Assist Solutions Team with the following:
Loading of client static data into the client specific databases, i.e., Banks, Accounts, General Ledger Chart of Accounts, Entities, etc.)
Creation of License and SQL Database for new client implementations
Maintain Master GTreasury Single Solution SQL Database inclusive of balance reporting maintenance
Manage RSA and Symantec set up and credentials
Basic Client Report Creation using Izenda Reporting Tool
Troubleshooting of Powershell Scripts
New Implementation Account Analysis Configuration
Troubleshooting Payment Format/Extract Issues
Troubleshooting Connectivity Issues (both inbound and outbound)
Troubleshooting Alliance Lite 2 Issues
Assist Solutions Team on getting client over the line in order to handoff to Tier 1 Support
Monitor incoming support queue through phone, email and online community or chat
Efficiently and competently troubleshoot and resolve issues in a timely manner
Escalate to members of Solutions and DevOps if issues are complicated and require internal resources in order to resolve
Become intimately familiar with how clients are set up using the Confluence document repository that contains all client support handover documents
Provide support to Solutions Analysts as secondary resource on implementation tasks for learning and knowledge transfer
Pursues a program of self-development through the use of selected reading, seminars, as well as participation in continuing education
Identifies and communicates possible improvements in the work process for clients and peers
Performs other duties as assigned by immediate supervisor or upper management
Qualification
Required
2+ years of experience working in Financial Technology/Services or similar industry
Experience with Powershell or another scripting language
Experience supporting application for a large-scale SaaS software provider
Experience with configuration management tools (RSA/Symantec)
Experience with SQL queries and reporting tools
Good understanding of financial theory, treasury, banking or accounting
Sound technical experience and applicable knowledge
Good team player with ability to act on own initiative
Ability to multi-task, re-prioritize and adapt to rapidly changing needs and fast paced environments
Highly organized and ability to handle multiple responsibilities
Excellent problem-solving skills and service oriented attitude
Excellent listening, presentation, and consultative skills
Proven organizational, leadership, and interpersonal skills and proven success working directly with clients
Excellent verbal and written communication skills – ability to interface and influence at multiple organizational levels
Preferred
Bachelor's degree in Business preferred, or equivalent experience. Major in Finance or Computer Science a plus
Benefits
Excellent medical, dental and vision insurance options
HSA and FSA options + company HSA contributions
401K matching
100% paid parental leave
Unlimited PTO
Hybrid work environment
Company
GTreasury
GTreasury provides a comprehensive treasury management system (TMS) designed to enhance cash visibility, forecasting, and risk control.
201-500 employees
H1B Sponsorship
GTreasury has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$42MKey Investors
Mainsail Partners
2025-10-16Acquired
2017-10-24Series Unknown· $42M
Leadership Team
Renaat Ver Eecke
CEO & Board Member
Recent News
2026-01-11
2026-01-07
Company data provided by crunchbase