LTIMindtree · 4 weeks ago
Help Desk Specialist
Frisco, TX
Full-time
Onsite
New Grad, Entry Level
$50K/yr - $55K/yrLTIMindtree is a global technology consulting and digital solutions company that partners with over 700 clients to drive digital transformation. The Help Desk Specialist role involves providing technical support, troubleshooting, and incident management to ensure excellent customer service and efficient resolution of user issues.
ConsultingEnterpriseInformation TechnologySoftware
Hiring Manager
Anant Singh
Responsibilities
Technical troubleshooting (OS, VPN, email, MDM, basic network)
Incident logging in DEX / ServiceNow
First-call resolution using scripts & KB
Multichannel support handling (phone, chat, email, portal)
Basic AD operations (password reset, unlock, group membership checks)
Communication skills (clear, concise, user-friendly)
Identifying & escalating Major Incidents
Using and updating Knowledge Base
Providing timely ticket updates to users
Customer service & empathy
Basic understanding of ITIL processes
SLA awareness and adherence
Reporting & analytics (basic ticket trend observation)
Collaboration with L2/L3 teams
Basic domain awareness (Windows, macOS, O365, network basics)
Self-learning and continuous improvement mindset
Documentation and process compliance
Qualification
Required
Technical troubleshooting (OS, VPN, email, MDM, basic network)
Incident logging in DEX / ServiceNow
First-call resolution using scripts & KB
Multichannel support handling (phone, chat, email, portal)
Basic AD operations (password reset, unlock, group membership checks)
Communication skills (clear, concise, user-friendly)
Identifying & escalating Major Incidents
Using and updating Knowledge Base
Providing timely ticket updates to users
Customer service & empathy
Basic understanding of ITIL processes
SLA awareness and adherence
Reporting & analytics (basic ticket trend observation)
Collaboration with L2/L3 teams
Basic domain awareness (Windows, macOS, O365, network basics)
Self-learning and continuous improvement mindset
Documentation and process compliance
Benefits
Comprehensive Medical Plan Covering Medical, Dental, Vision
Short Term and Long-Term Disability Coverage
401(k) Plan with Company match
Life Insurance
Vacation Time, Sick Leave, Paid Holidays
Paid Paternity and Maternity Leave
Company
LTIMindtree
LTIMindtree is a worldwide technology consulting and digital solutions company that empowers businesses in a variety of sectors.
Founded in 1996
10001+ employees
H1B Sponsorship
LTIMindtree has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2651)
2024 (2855)
2023 (2267)
Funding
Current Stage
Late StageLeadership Team
Venu Lambu
Chief Executive Officer & MD
Vipul Chandra
Chief Financial Officer
Recent News
2026-01-20
IndiaTimes
2026-01-20
Company data provided by crunchbase