Blackbaud · 3 weeks ago
Senior Customer Success Manager, Corporate Impact
United States
Full-time
Remote
Mid, Senior Level
$67K/yr - $91K/yr
3+ years expBlackbaud is committed to powering an Ecosystem of Good® and is seeking a Senior Customer Success Manager to serve as a strategic partner to customers in the social good sector. This role involves guiding customers in utilizing Blackbaud's solutions to achieve impactful outcomes and ensuring their overall satisfaction and retention.
Cloud ComputingCloud Data ServicesNon ProfitSoftware
Responsibilities
Build strategic relationships with executives and key stakeholders
Drive usage and value realization of YourCause solutions
Develop and execute joint success plans supported by executive business reviews
Onboard new customers and ensure effective use of available resources (support, training, community, etc.)
Monitor product usage and sentiment data to identify risks and opportunities
Respond to survey feedback and proactively manage wellness plans for at-risk customers
Protect recurring revenue through proactive sentiment tracking and wellness planning
Work collaboratively with the renewals team to share customer feedback and relationship insights to ensure successful renewal of each of our clients
Identify and support expansion opportunities in collaboration with sales
Foster loyalty and develop customer champions through reference programs, stories, and event participation
Encourage best practices to drive engagement (e.g., giving campaigns, incentive programs)
Qualification
Required
3-5 years of experience in Corporate Social Responsibility SaaS or the social good sector
Proven success in relationship-building and customer service
Strong communication and presentation skills
Experience engaging with c-suite executives and managing sensitive discussions
Ability to derive insights from data and demonstrate cloud technology
Self-starter with a collaborative mindset and global perspective
Passion for helping others and driving social impact
Preferred
Familiarity with Blackbaud solutions is a plus
Benefits
Medical, dental, and vision insurance
Remote-first workforce
401(k) program with employer match
Flexible paid time off
Generous Parental Leave
Volunteer for vacation
Opportunities to connect to build community and belonging
Pet insurance, legal and identity protection
Tuition reimbursement program
Company
Blackbaud
Blackbaud is a provider of software and services designed for non-profit organizations enabling them to build strong relationships and more.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-07-22IPO
1999-01-01Acquired
Leadership Team
Mike Gianoni
Chief Executive Officer & Vice Chairman
Jon Olson
Senior Vice President & General Counsel
Recent News
2026-01-14
Company data provided by crunchbase