NEOGOV · 3 weeks ago
Utility Billing Coordinator
Kalamazoo, MI
Full-time
Onsite
Mid Level
$23.04/hr - $28.22/hr
3+ years expNEOGOV is a company that provides innovative solutions for public sector agencies, and they are seeking a Utility Billing Coordinator. The role involves processing utility accounts and billing, monitoring collections, and maintaining accurate records related to water and sewer billing.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Process new accounts, creating billing items
Create and process water and sewer bills
Processes Penalties, send Reminder and Final Notices
Update customers account records
Updating work orders
Creating delinquent orders
Verifies, analyzes accounts and assures proper billings
Conducts special investigations
Researches billing errors or omissions and calculates adjustments
Makes field inspections as needed
Prepares and sends letters to customers referencing various meter problems
Operates BS&A UB software, calculator, cash register
Qualification
Required
Considerable knowledge of Utility billing and collection policies and procedures
Good knowledge of accounting and billing systems
Basic knowledge of accounting procedures
Ability to carry out complex oral and written directions
Working skill in data gathering and recordkeeping
Ability to accurately perform in a fast pace, high volume work environment
Three years account-keeping experience
Customer service work
Excellent organizational skills
Excellent written and oral communication skills
Familiarity with the water and wastewater distribution and collection operations
Minimum of three years' experience in an organization involving customer contact and correspondence
High school diploma or GED
Benefits
Health, dental, and vision insurance
Flexible spending accounts
Group life insurance
Long and short-term disability
Paid time off
A defined benefits pension plan
A 457 deferred compensation plan
A retirement health care savings plan (HCSP)
Convenient health clinic that is open to employees, retirees, and their families and provides routine medical services and prescriptions
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase