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Harris & Harris · 3 weeks ago

Client Success Executive

Chicago, IL

Full-time

Hybrid

Mid Level

$100K/yr - $100K/yr

4+ years exp

Harris & Harris is a premier, full-service revenue recovery firm with over 50 years of experience specializing in customer care and revenue recovery. The Client Success Executive will manage assigned clients to ensure satisfaction and compliance with contractual obligations, while also enhancing communication and collaboration within the organization.

Customer ServiceFinancial ServicesHealth Care

Growth Opportunities

Hiring Manager

Kirsten O'Neal

Responsibilities

Manages mid – high level assigned clients of the organization to ensure contractual compliance and overall satisfaction

Customizes the conversation by articulating clear thoughts to clients and internal team members to ensure understanding

Demonstrates the ability to listen to clients to ensure that their needs are met and their expectations are exceeded

Provides timely and accurate communication to the client regarding business performance and other deliverables as defined by the client

Demonstrates professionalism with clients to ensure that the Harris & Harris reputation for high level client service is upheld

Trouble shoots issues and research problems as they arise

Ensures high priority work is completed within the assigned time frames

Increases communication and visibility with current clients in organization

Joins forces with others in the organization to build effective internal working relationships to ultimately service the client at a higher level

Collaborates with Operations to enhance revenue with current clients

Promotes process improvements with clients and operations

Creates a solid and consistent stream of communication between Operations and current clients

Qualification

Client managementCommunication skillsAnalytical skillsMicrosoft OfficePresentation skillsExperience in financial servicesOrganizational skills

Required

4 – 7 years of experience collaborating with external clients

4 – 7 years of experience in meeting face to face with external clients

Bachelor's Degree or higher level of education or equivalent experience

Excellent presentation skills

Excellent organization skills

Excellent communication skills (written and verbal)

Excellent analytical skills

Proficient working knowledge of Microsoft Office

Ability to travel 40% of the year

Preferred

Experience in financial services or collections preferred

Established home office and experience working from home preferred

Benefits

Medical, Dental, and Vision insurances from premium providers

401K with matching

Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance

Tuition Reimbursement

Paid Time Off, Wellness, and Sick Days

Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more.

Company

Harris & Harris

Harris & Harris is an acknowledged leader in the field of accounts receivable management. We specialize in call center solutions and revenue recovery.

Founded in 1968

Chicago, Illinois, USA

501-1000 employees