PGIM · 4 weeks ago
Director, Process Management - TPA Oversight (Hybrid)
Portland, ME, USA
Full-time
Hybrid
Mid Level
$141K/yr - $191K/yr
3+ years expPGIM is a prominent financial services company, and they are seeking a Director of Process Management – TPA Oversight. This role is crucial for driving operational excellence by ensuring third-party administrators meet performance and compliance standards while aligning initiatives with the broader business strategy.
Asset Management
Responsibilities
Overseeing all aspects of TPA performance including service delivery, compliance with contract provisions, escalations from Sales partners and working with LAW on mitigation related matters
Aligning goals and objectives with underlying ILI business strategy
Project management experience or experience overseeing project management preferred. Ability to “get stuff done” on time and on budget are critical skills for this role
Full responsibility for the budget including change controls
Reimagining the way work is done to improve CX, employee experience and reduce cost
Partner with Law/Compliance/Risk Management related to all internal/external audits
Oversee the TPA regulatory landscape and proactively manage trends across vendor risk profiles
Qualification
Required
3+ years of vendor management, TPA or related experience
Experience leading and developing people
Problem Identification and resolution
Knowledge of industry trends and external perspective
Preferred
Deep knowledge of ILI products and specifically the in scope products strongly preferred
Experience in relationship management preferred
Benefits
Market competitive base salaries, with a yearly bonus potential at every level.
Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
401(k) plan with company match (up to 4%).
Company-funded pension plan.
Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
Company
PGIM
PGIM is a money manager whose clients rely on their risk management expertise, intellectual capital, and innovative solutions. It is a sub-organization of Prudential Financial.
1001-5000 employees
H1B Sponsorship
PGIM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (12)
2023 (8)
2022 (8)
2021 (7)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Jakob Wilhelmus
Director, Thematic Research
Recent News
Private Banker International
2026-01-16
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