Asian Counseling and Referral Service · 2 weeks ago
AAS - Case Management Training Coordinator II
Seattle, WA
Full-time
Hybrid
Mid, Senior Level
$64K/yr - $70K/yr
3+ years expAsian Counseling and Referral Service (ACRS) is a social justice organization dedicated to promoting the health and well-being of underserved communities. They are seeking a Case Management Training Coordinator II to ensure compliance with Title XIX Case Management Program policies by coordinating quality assurance processes and providing training to staff.
Non Profit
Responsibilities
Coordinates and provides trainings to the Title XIX Case Management staff
Works with the Title XIX Program Manager in creating program specific trainings to ensure compliance with the Title XIX Case Management Program
Develops and compiles training materials
Facilitates monthly In-Service Training for case management staff
Provides focused and individualized training(s) for Title XIX Case management staff
Provides training and on-boarding for new Title XIX Case Management hires
Provides Case Management staff with training resources
Supports external training(s) in collaboration with Aging & Disability Services as needed
Provides support to Title XIX Program Manager and Program Supervisors with supervisory Quality Assurance reviews, ensures case management staff meet internal QA quota applying state QA standards and guidelines to CARE assessments using the QA Monitor tool
Uses data reports from QA results to create individualized training for case management staff
Provides back-up supervision of Case Managers, assist with case consultations, reviews of annual and significant change assessments
Provides back-up case management functions including conducting functional eligibility assessment as needed
Participates in the program’s Quality Assurance (QA) and process improvements, contract compliance, and client service excellence initiatives
Expected to meet program performance and/or productivity standards
Attends and participates in all agency, program, and team meetings, consultations, and in-service trainings
Qualification
Required
Master's degree (social work, behavioral or health sciences preferred); One (1) year paid social service experience, and one (1) year of direct supervisory experience; with bilingual or bicultural skills relevant to the position
Bachelor's degree in social work; with three (3) years paid social service experience, and two (2) years of direct supervisory experience with appropriate bilingual or bicultural skills relevant to the position
Bachelor's degree in behavioral and health sciences; with four (4) years paid social service experience, and two (2) years of direct supervisory experience; with appropriate bilingual or bicultural skills relevant to the position
Completion of Case Manager training program including State sponsored CORE Training
Ability to effectively communicate with individuals with diverse backgrounds and perspectives
Ability to provide effective and respectful quality care and services that are responsive to diverse cultural beliefs and practices
Proficient customer service skills with a strong emphasis on empathy, compassion, understanding, and patience
Strong time management and problem-solving skills, with the ability to adapt to constant change and think critically
Knowledge of: the aging process; the aging network service delivery system; other service delivering systems in the community; the purpose of the Community Living Connection (CLC) and Title XIX Case Management programs and the services it provides; and the responsibilities of CLC and CM staff
Effective ability to navigate a computer
Competency in use of the Microsoft Office, word, excel and other relevant software apps such as data-entry, outlook email, teams, zoom and other web-based applications
Efficiently research and perform various tasks via the internet
Must have reliable transportation
If using a personal or agency vehicle to fulfill job duties, must have a valid driver's license and be insurable under ACRS's auto policy
If using personal vehicle, must have current auto insurance
Follows all agency policies and procedures as outlined in the Employee Handbook
Preferred
Fluency in Asian and Native Hawaiian/Pacific Islander language preferred
Multilingual and multicultural communication skills are highly valued
Benefits
ACRS pays 100% for employee only HMO/Virtual Plus medical benefits. Additional options are covered anywhere from 75% to 85%.
Vision insurance is available at a very minimal cost.
ACRS pays 100% of your life, AD&D and long-term disability insurance on or coinciding with your date of hire.
Employer paid ORCA card and vanpool program. Free on site parking available at Main Office.
8 hours of vacation accrued monthly from day 1, available to use after 6 months of employment.
6 hours of sick leave, accrued monthly from day 1, available to use once accrued, no waiting period.
32 hours (max) of wellness leave per year, available to use upon hire, no waiting period. Wellness leave hour amount is subject to proration based on the calendar month of hiring.
13 paid holidays annually.
IT equipment provided, with telecommuting reimbursement available.
403b Retirement Savings Account eligibility.
Simplified Employee Pension available after 2 years.
Employee Assistance Program.
Company
Asian Counseling and Referral Service
Asian Counseling and Referral Service is a nonprofit organization working for social justice offering a broad array of programs.
201-500 employees
H1B Sponsorship
Asian Counseling and Referral Service has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (6)
2022 (6)
2021 (2)
2020 (4)
Funding
Current Stage
Growth StageCompany data provided by crunchbase