DePaul · 4 weeks ago
Senior Entitlement Specialist
Rochester, NY
Full-time
Onsite
Senior Level
$24/hr - $27.75/hrDePaul is a company that values diversity and offers a supportive work environment. The Senior Entitlement Specialist is responsible for coordinating and monitoring client accounts, serving as a Rep Payee, and ensuring proper administration of funds while maintaining client confidentiality and compliance with regulations.
Assisted LivingHealth CareMental HealthNon Profit
Responsibilities
Coordinate, obtain, and monitor residential and/or community client accounts within DePaul properties and the community at-large
Serve as Rep Payee for designated clients to ensure proper administration of funds for food, shelter, clothing, bills, etc
Interpret and stay current with SSI, SSA, SSD, NY OTDA SSP and public assistance regulations for all programs
Assist the residential program in procuring the necessary funding arrangements for clients upon admission which may include the actual processing of the applications(s) (i.e., SSI, SSD, Medicaid, Public Assistance, NY OTDA SSP and food stamp applications)
Provide assistance and expertise to residential staff with financial applicants, recertification and assist in resolving funding issues with SSA/DHS/SSP upon move in and during stay
Update SSA/DHS/SSP of movement and all other situations (ex., Employment, marriage) that would affect funding to ensure individuals are properly funded
Work with residential programs in the process of transferring consumer funding at the time of discharge
Serve as an information source for funding/referring agencies, families and consumers regarding financial issues
Develop positive working relationships with outside community service providers
Ensure proper representation for client at administrative hearings and work closely with Social Security staff
Serve as a community liaison interacting with the police, clinics, hospitals, and department of social services to resolve problems and to make referrals
Ensure proper recording of all client payments
Timely generation of client allowances for debit card processing, whether weekly, biweekly or monthly allotments. Communicate all changes due to reduction for past due bills
Maintain client accounts receivable for the residential program. Monitor and work with the appropriate individuals (i.e., residential staff, family member, representative payee, etc.) to collect outstanding balances as needed
Provide requested financial statements (i.e., monthly accounts receivable trial balances, client ledgers, etc.) to accounting staff, supervisors, program directors as needed
Resolve consumer citizenship issues in the residential program through the U.S. Department of Justice, Immigration and Naturalization Service
Regular review for accuracy and reconciliation of residential accounts ensuring proper recording of funding and payments of rent and PNA and other bills as required
Provide any financial information to the Quality Assurance Department as required
Follow all safety rules and regulations for self, residents and staff
Perform any other duties necessary for the effective and efficient operation of the program
Qualification
Required
Minimum of a High School diploma or GED
Must have own transportation and meet agency clean driving requirements
Must possess excellent problem-solving skills and have the ability to work with community and departmental personnel
Preferred
Relevant college coursework preferred, or an equivalent combination of education and related work experience in entitlements
Computer knowledge, especially with Excel, is preferred
SSI, SSD and food stamp program knowledge strongly desired
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Generous PTO & Paid Holidays
403B with Employer Match
Robust Employee Assistant Program
Staff Recognition Program
Employee Discount Program
Company
DePaul
DePaul is an organization that offers mental health residential programs, senior living communities, and vocational programs.
Founded in 1958
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kelly Thompson
Chief Financial Officer
Chris Berson
Vice President, Chief Information Officer
Recent News
Sports Business Journal
2025-07-10
2025-03-30
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