Mid Penn Bank · 1 month ago
Call Center Representative - Mon/Tues/Fri ONSITE, Sat/Sun REMOTE
Halifax, PA, US
Full-time
Onsite
Entry Level
1+ years expMid Penn Bank is actively seeking a Call Center Representative to join their team in Halifax or Harrisburg. The Call Center Representative is responsible for providing high-quality customer service and support, coordinating with internal departments to resolve customer needs and operational tasks.
BankingFinanceFinancial Services
No H1B
Responsibilities
Assists customers, vendors, prospects or other members of the public calling one of Mid Penn’s specially designated customer-service telephone numbers
Recognizes needs and offers viable solutions of products and services to enhance customer relationships and experiences. Provides referrals to other departments or individuals as applicable
Provides support to the daily operation of the call center, ensuring efficiency and a high customer service level
Communicates and interfaces with other departments and management personnel as required by efforts to ensure the highest level of service or problem resolution for callers
Assists Operations Department on other operational tasks, including wire transfer call back procedures, processing of loan payments, internet password resets, debit card activations, and approved debit card limit increases
May perform assisted transactions to support customers with inquiries in an interactive environment using video and telecommunication equipment, specifically Interactive Teller Machines (ITM). Interacts with customers cashing checks to review check negotiability, proper identification and determine if transaction can be completed
Assists customers with routine teller machine transactions such as cash and check deposits, cash withdrawals, transfers, loan payments and account balance inquiries
Maintains customer confidentiality and recognizes Red Flag indicators and acts accordingly
Ensures work tasks and activities are completed in compliance with company policies and industry regulations
Prints and mails documents, statement, and other notices
Sends and responds to email notifications for various purposes including, but not limited to, card limit increases, customer identification/verification, mobile deposit status, etc
Responds to voicemails
Assists with varies customer requests and activities, including, but not limited to, card limit increases, travel notifications, password resets, unlocking user profiles (consumer and business), online banking enrollment, address changes, payoff requests, Telebanker PIN resets, stop payments, ACH revocations, card activations, software activation, etc
Opens/closes teller drawer in Integrated Teller daily – buy/sell cash drawer
Makes use of the company’s Customer Relationship Management system to record customer interactions, helps build trend patterns, or refers complex issues requiring additional follow-up to the appropriate person or department
Qualification
Required
A high school diploma or equivalent
Regular and predictable attendance is required
Intermittent rotating weekend hours required
Employee must have the ability to work from home occasionally, for business needs or for business continuity testing, using a personal mobile or home phone and basic computer with Wi-Fi
Preferred
A minimum of one (1) year of experience in a retail banking environment or customer service Call Center experience preferred
Benefits
Medical plans with prescription drug coverage
Flexible spending account
Dental and vision insurance
Life insurance
401(k) program with employer match and employee stock purchase plan
Paid time off
Paid holidays
Disability insurance coverage
Parental leave
Employee assistance program
Tuition reimbursement
Mentorship programs
Individualized development and career counseling
Mid Penn University courses and development programs
Company
Mid Penn Bank
Mid Penn Bank is a bank that specializes in banking and investment services.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$85M2024-11-01Post Ipo Equity· $70M
2020-03-20Post Ipo Debt· $15M
1997-05-07IPO
Leadership Team
Rory Ritrievi
President and CEO
Jordan D. Space
SEVP, President of the Private Bank and Chief Operating Officer of the company
Recent News
2026-01-09
2026-01-05
2025-09-26
Company data provided by crunchbase