Natural Gas Intelligence · 1 day ago
Account Manager
Houston, TX
Full-time
Hybrid
Mid, Senior Level
5+ years expNatural Gas Intelligence is a leading price reporting agency specializing in delivering comprehensive news, insights, and price indexes for the North American natural gas market. The Account Manager is responsible for retaining and growing a defined portfolio of customers, managing the full post-sale lifecycle, and ensuring long-term client success through relationship management and data-driven account analysis.
EnergyService Industry
Hiring Manager
Lauren Steis, SHRM-CP
Responsibilities
Serve as the primary commercial point of contact for all assigned accounts
Manage the full renewal lifecycle, including contract review, pricing strategy, annual fee increases, negotiation, and timely execution
Proactively identify and mitigate renewal risk using customer health indicators such as product usage, tenure, engagement trends, and penetration rate
Conduct regular business reviews with clients to align on value delivered, product adoption, and future needs
Accurately forecast renewals, expansions, and churn risk within the CRM
Identify whitespace and growth opportunities within existing accounts through consultative conversations and data-driven analysis
Develop and execute account expansion strategies, including upsell and cross-sell initiatives across NGI products and services
Own and close expansion opportunities from discovery through contract execution
Maintain a high-quality pipeline of expansion opportunities and consistently meet or exceed retention and growth targets
Serve as a trusted advisor and escalation point for client questions, concerns, and feedback
Partner with Sales, Customer Service, Marketing, Accounting and Product teams to improve onboarding, adoption, and retention
Represent NGI at industry events and client meetings to strengthen relationships and identify new business opportunities
Perform additional related duties as assigned
Qualification
Required
Serve as the primary commercial point of contact for all assigned accounts
Manage the full renewal lifecycle, including contract review, pricing strategy, annual fee increases, negotiation, and timely execution
Proactively identify and mitigate renewal risk using customer health indicators such as product usage, tenure, engagement trends, and penetration rate
Conduct regular business reviews with clients to align on value delivered, product adoption, and future needs
Accurately forecast renewals, expansions, and churn risk within the CRM
Identify whitespace and growth opportunities within existing accounts through consultative conversations and data-driven analysis
Develop and execute account expansion strategies, including upsell and cross-sell initiatives across NGI products and services
Own and close expansion opportunities from discovery through contract execution
Maintain a high-quality pipeline of expansion opportunities and consistently meet or exceed retention and growth targets
Serve as a trusted advisor and escalation point for client questions, concerns, and feedback
Partner with Sales, Customer Service, Marketing, Accounting and Product teams to improve onboarding, adoption, and retention
Represent NGI at industry events and client meetings to strengthen relationships and identify new business opportunities
Perform additional related duties as assigned
Preferred
Bachelor's degree
5+ years of sales experience
"Hunter" mindset with a competitive drive to meet and exceed sales quotas
Strong commercial acumen and negotiation skills, comfortable discussing pricing, terms, and value with stakeholders at various levels
Successful track record of conducting consultative sales over the phone
Strong communication, organization, and prioritization skills
Effective time management and a proactive team player
Creative cross-functional collaborator who looks for opportunities to grow business and address market needs
Prior experience in the energy sector is a plus, but not a must – natural gas knowledge can be learned
Benefits
Fully comped medical/dental/vision insurance
Flexible Spending Account
Life insurance
Paid time off
401k matching
WFH/Commute + Wellness Stipend
Company
Natural Gas Intelligence
Natural Gas Intelligence is a leading provider of natural gas and shale news/market data to the energy industry
11-50 employees
Funding
Current Stage
Early StageRecent News
Company data provided by crunchbase